P.C. Richard & Son Reviews Summary

Customer Service

Pros:

• "I’ve been purchasing all my products from him the past 10 and never had any issues but amazing service from him."
• "Love the customer service. My mom had an issue with the delivery guys, we missed the delivery. We called the store and spoke to the manager and he got the guys to come back and deliver."
• "I highly recommend Sharon to anyone requesting assistance and it was a very good experience!!"
• "Makes me please and will shop again with P C Richard and Son because of your customer service."
• "Craig was great!!! Excellent customer service."
• "Exceptional service that I received today."
• "It's an amazing experience at the Elmont branch. Amilia, Carson and Nate will definitely make me come back again and again."

Cons:

• "No customer service AT ALL!!!"
• "Pierre and Carson are highly rude when I’m asking question about my order I purchased."
• "Took three weeks for a washer and dryer and sent me the products I didn't pick after the run around."
• "When I walked in no one really was available to help me."
• "I have issues with my delivery, no one was willing to help."
• "What horrible service this company offers. They use contractors that do not speak or understand English."
• "However, the salesman seemed too preoccupied with discussing the NBA Finals with his co-worker, leaving me to wander around and browse the TVs without any assistance."

Staff and Management

Pros:

• "Our sales associate was John. He was very helpful and patient walking us though the process of choosing the right laptop."
• "The manager Carlson was very professional and nice."
• "John was especially helpful in helping me to resolve an issue I was having with a television I have."
• "Also there was the delivery man Ralph who brought in the new refrigerator from the warehouse, he knew what & how to install without excuses or delays."
• "Branny was very helpful, he is very knowledgeable, he knows the products."
• "The sales Manager, Craig S, was very informative and helpful."
• "The managers are polite as well."

Cons:

• "But I would 'Never' give this place my business again! HORRIBLE!!!"
• "The salesperson was nice. However, the management team is very rude and not helpful."
• "We went to the and spoke with the manager and was told the warranty doesn’t cover damage and all that can be done is they will have a technician comes out to look at the TV."
• "Base on my experience I would recommend, avoid this place if you don’t want to waste $3000 on a tv that I didn’t even get to watch."
• "When called john acted like he had no brain cells."
• "The installer had an attitude before I even asked a question."
• "One staff member just point us in someone else's direction and would not help us."

Product Quality and Pricing

Pros:

• "He took the time to explain which products would work best for my needs and also gave me the best price of all of the places that I’ve looked."
• "I’m super stoked to no longer have warm soda in my household. Now I can watch TV on my fridge while sipping on my cold soda!"
• "Great deals got my amazing washer and dryer there at an amazing low price."
• "He is really nice and actually very willing to PRICE MATCH and work with you on the prices you see in the circulars and online."
• "I am very satisfied with the service I received from JWest at the Elmont location and very pleased with the products I purchased."
• "I love coming into this pc Richard store, especially coming in to see Sharon. She is the best, she is very helpful and knowledgeable when it comes to knowing her products."
• "Would definitely recommend shopping here!!"

Cons:

• "Purchased a stainless steel refrigerator for $1400 with a warranty package. Within a few months the ice machine broke."
• "But the in-store service provided by sharon and her leaders were top notch."
• "When I came to pick up my car, there was tape and wires everywhere on the floor."
• "You become sad when you leave the building, as it brings you so much happiness during your time there."
• "Purchased a 65 inch LG television which turn out to be disastrous on all levels."
• "They don’t value your hard earn money that you spend & they definitely don’t care if you aren’t happy with a merchandise."
• "What's the sense of buying a stainless steel appliance if it's going to rust."