P.C. Richard & Son Reviews Summary

Customer Service

Pros:

• "If you are looking for professional, courteous treatment then go see Steve.....you'll be happy you did!"
• "Hoss! Not only did he lead me in the right direction for what I was looking for again but he also was very knowledgeable in every aspect of every thing I needed!"
• "He was excellent and patient as he helped my wife find the gifts she needed."
• "Mike Kinsley is the man! Wasn't overly aggressive when selling me on an appliance and gave me time to think about it."
• "Received amazing service from Imran at this store."
• "Stuart... got my problem solved- quickly, calmly and compassionately."
• "The sales people and especially the store manager Dimetri and very knowledgeable and awesome to deal with."

Cons:

• "Needless to say I'm furious."
• "Horrible experience with this store and the extended warranty that was purchased."
• "Then came to replace the washer and brought another one that was completely smashed and broke."
• "I was told there are none to buy... they can not guarantee me I can get 1 any of those machines."
• "When we entered the store this afternoon, two younger salesmen ignored us."
• "The new fridge arrives 2 weeks after this whole ordeal started... but the fridge is damaged."
• "Rude, aggressive delivery driver. They got mad at me because they brought me a USED DIRTY washing machine and the wrong dishwasher."

Pricing and Discounts

Pros:

• "They meet or beat prices of other retailers!"
• "The prices seemed to be the lowest around."
• "He got us every discount and rebate possible."
• "Went in to purchase two TVs and felt we were given the best price!"
• "We ended up with a name brand and we’re so happy with the final price too!"
• "Managers James and Rosa gave me a great deal."
• "I got a great deal, you couldn’t beat the price."

Cons:

• "The unfriendly, almost rude manager told us in no uncertain terms that he had to get $15.00 for it."
• "They arranged for a fridge to arrive the following day and charge her $98 I assume for delivery. What happened to free???"
• "They only had the display model, and it was pretty beat up."
• "Bought a new fridge and delivered with no issues. Paid for removal of old fridge but could not fit out the door and drivers told us to call to get a refund of the fee. Spoke to 3 employees over the course of 2 months. Still no refund."
• "Very deceitful ad. Very unscrupulous sales practices. 60 years of combined patronage to PC Richards is gone! Disgraceful."

Delivery and Installation

Pros:

• "They scheduled my delivery the very next day which was extremely convenient as our old refrigerator wasn't working anymore."
• "He gave us the best price he could on two appliances we purchased and had them delivered the next day."
• "Delivery staff was great and installation for my refrigerator and TV was amazing!"
• "They Delivered it to me for free Next day!"
• "I had my gas stove delivered today, and the delivery was flawless! Above and beyond!"
• "I recently bought a refrigerator at the Elwood store. P. C. Richards was kind enough to send someone to measure the kitchen to make sure the new refrigerator would fit."
• "Delivery people are on time and prove excellent service."

Cons:

• "Unfortunately when the replacement was delivered the installers ripped my vinyl flooring."
• "Bought a new fridge and delivered with no issues. Paid for removal of old fridge but could not fit out the door and drivers told us to call to get a refund of the fee. Spoke to 3 employees over the course of 2 months. Still no refund."
• "I just took 2 stars off because the delivery person showed up, took one look at my laundry room, and refused to try and deal with the freezer."