GIANT Reviews Summary

Store Layout and Selection

Pros:

• "Just discovered this Giant. It's larger than the two I usually use."
• "Best Giant on the valley... So much selection... But great place to shop."
• "The store is clean, shelves are always stocked, the selection is awesome."
• "This store has a good variety of products and good prices."
• "They have a lot of variety from Starbucks, beer and wine to a pharmacy, alcoholic Slushies and obviously tons of groceries."
• "The store is generally logically laid out and I rarely have difficulty finding something I need."
• "They have a great meat counter with good selection."

Cons:

• "Shelves are always empty and I mean bare empty, too many people in the store and they don't follow social distancing at all."
• "Awful as always. Shelves are bare and when items are empty on shelves, no restocking happening."
• "Shelves rarely well stocked and choose awful times to decide to stock the shelves when store is busiest."
• "Always out of something we need which has us having to go to another store just to get the full order."
• "Sale items are not kept stocked during the full week."
• "Giant has gone down hill in the past 2 yrs...I went there for a cantaloupe and not one in store."
• "I shop here weekly for odds and ends. I am disappointed with the quality of the produce."

Customer Service

Pros:

• "Giant very crowded 2 days before Thanksgiving but this well managed market had every cashier line open."
• "They are always friendly, knowledgeable, and patient, and readily answer questions and offer advice."
• "I got great support from each of the employees I walked across."
• "All employees are helpful and friendly, especially the pharmacy."
• "The customer service person who helped us (Ms Hinkle) was amazing. She was patient, informative, and funny!"
• "The staff are friendly and are always willing to help you with any problems."
• "Pharmacy folks are awesome and always very helpful."

Cons:

• "A few of the younger cashiers need be a bit more friendly."
• "Deli was a joke!!! Stood in line for 30 minutes just to find out they skipped me..Complete unorganized and understaffed on a Sunday."
• "Terrible customer service."
• "Extremely rude, judgmental employees - particularly older female ones!!!!"
• "Staff are super unhelpful."
• "Employees are not friendly, they always walk around with scowls on their face."
• "Friendly staff but a few of them are clueless and childish."

Special Features and Deals

Pros:

• "I love this Giant food store! They have a scanner you can use when you begin your shopping trip."
• "Great selection and prices. Generally cheaper than Walmart for Groceries since they have frequent B1G1, 10/$10, and other deals."
• "Love the fact they added an alcohol section last year."
• "I have been a customer of the store for many years, and I was very happy to see that the store started special hours from 6 AM to 7 AM for elderly high-risk people."
• "This store is always clean, and they run some really good sales, accept every coupon, PTS for fuel."
• "They also have a decent variety of gluten free options."
• "I like the program they've introduced with hand scanners to scan things as you go around and check out quickly."

Cons:

• "THE GIFT CARDS DO NOT WORK AMD GIANT KNOWS IT!"
• "Giant Pharmacy consistently has the best prices on medications -- significantly cheaper than CVS, Walgreens, and Rite-Aid."
• "Also the prices are outrageous anymore."
• "It is clean but the prices are nuts. $7 for a bag of doritos!"
• "Prices are noticeably higher than local competitors like Weis and Redner's."
• "Very pricey groceries."
• "Price wise they are on the higher end."

Store Cleanliness and Organization

Pros:

• "The produce is always been good and very well priced."
• "It was convenient to the place where I was staying however the store was not very orderly the shelves were not stocked very well and it could have used a little tidying up."
• "A major upgrade from the old store. A lot more parking on its own lot without mall traffic."
• "Even though this Giants is always clean, as well as the quality of products are really beyond expected and that's a plus but the organization of the place is definitely not pleasant."
• "Nice clean store with a familiar layout."
• "Very clean and well stocked."
• "Every fruit is just at its best and the whole store is very clean."

Cons:

• "Very disappointed that though there are markers at Giant in Trexlertown to not enter register area until customer before leaves and circles to maintain 6 feet distance."
• "It's overly complicated right now."
• "Bought 2 bags of potatoes last week. Ended up throwing almost every one of them in the trash because they turned bad really fast."
• "The bathrooms are always gross."
• "So you don’t have to pay people you add self checkouts and reduce isles ... now you lose customers because lines are so long they go to the freezer section."
• "They have always been overpriced, under stocked, dirty, unfriendly and not helpful."
• "Don't go here if you value your families safety. One of their employees was caught putting needles in food products."