GIANT Reviews Summary

Customer Service

Pros:

• "Employees are always kind and helpful."
• "Their customer service is awesome."
• "All the employees I've encountered have been so nice and helpful."
• "The staff is incredibly friendly and the bakery is wonderful for a chain store."
• "Every employee I had the opportunity to speak with were polite, helpful, and did everything they could to answer my questions."
• "Customer Service is friendly, convenient and ready to help. I enjoy shopping at this location."
• "The staff is very friendly too and the check out lines are usually pretty short."

Cons:

• "The managers/ leads and customer service reps are extremely short and rude and aren't very truthful."
• "Some Employees seem disinterested in customer service. No eye contact, robotic service."
• "The staff is very rude that if you can even find someone to help you and NOT ONE SINGLE PERSON had a mask on including the deli people who are cutting food."
• "This location has the most rudest people working in customer service!"
• "No one makes eye contact and if the employees are standing around stocking the shelves, they don't care that you're waiting to get something off the shelf while they stand there and talk."
• "The deli workers were too busy chit chatting and the self checkout worker was cold and had no customer service what so ever."
• "Most workers are extremely unhappy and rude."

Store Cleanliness and Organization

Pros:

• "Always clean and organized."
• "The store was clean and fully stocked."
• "This store is very clean and well organized."
• "Clean store and nicely displayed food when you can find what you're looking for."
• "Clean. That's why I like it."

Cons:

• "Carts all over the parking lot, which is poorly designed and monitored."
• "Filthy on entry, cart handles never cleaned, and whatever that 'robot' supposedly does (other than block aisles) is beyond understanding."
• "Bathrooms were nasty."
• "Disappointed with the cleanliness inside and outside of the huntingdon pike store. Just plain dirty!"
• "floors were dirty."

Product Availability and Stock

Pros:

• "They usually have what I’m looking for."
• "Self serve salad bar is great! Their hot ready to eat fried chicken is soooo good...and reasonably priced....the corn bread is also delicious."
• "They regularly have excellent deals and coupons for shopping."

Cons:

• "They have a lot of problems keeping their shelves stocked and their employees masked."
• "It was convenient but half of the order was out of stock."
• "This store is always low on items."
• "It seems like they’re always out of stock of something when I go."
• "This store in willow grove is consistently out of many items that I am shopping for."
• "Store is CONSTANTLY out of many products."
• "I usually have trouble finding everything I need here."

Pricing

Pros:

• "Prices seemed very good. Diet ginger ale 5 for $5.00. A bargain."
• "Some of the items were a little pricey but the sales were great."
• "Their prices range from perfectly acceptable to amazingly sales priced."

Cons:

• "Prices are a bit high, much higher when you order online."
• "Very expensive to shop here unfortunately."
• "Prices are a lil high compared to competitors."
• "Their prices high."