Wegmans Reviews Summary

Product Selection and Quality

Pros:

• "Wegman's has EVERYTHING! And a pharmacy."
• "The largest selection of cheeses and salamis of all the grocery stores in the area."
• "Always freshest produce in the area, good selections in organic section, plenty of employees available on the floor, excellent prepared food options..."
• "Their product selection, quality of products are top notch."
• "Very good selection of gourmet cheeses and pre packaged entertainment foods for those last minute parties."
• "Great and fresh produce selection."
• "Their produce is top notch."

Cons:

• "It's changed, doesn't have the variety it used to have."
• "They were great when they first opened but went downhill since. Produce section sucks now."
• "It's often very hard to find stuff and several of our favorites are no longer carried."
• "They have lost their mojo by replacing quality brands with Wegman's brands."
• "Try to find cheese or butter or milk or frozen foods and you are out of luck."
• "Food bar has gone downhill."
• "Wegmans carries too much of their own brand, which is average at best."

Customer Service

Pros:

• "Lisa accommodated 4 classes with an informational talk on Wegmans during their busiest time of year!"
• "An employee who’s name i later learned is matt, came up to me and asked if i needed help finding something."
• "Brandi went above and beyond and gave us multiple options for similar wines."
• "Staff are always helpful."
• "The staff is very friendly and helpful."
• "Great customer service from every employee, you can ask someone about a product, they stop doing whatever and take you there or inquire about it bring it out or give you an eta."
• "Customer service is out of this world."

Cons:

• "Customer services is below par."
• "Poor customer service I personally experienced from a smaller Asian man behind the Sea Food & Steak counter."
• "The staff however, primarily the teenagers picking orders are down right rude."
• "Employees are miserable especially the pizza and cafe shops."
• "Customer service was not good, but now all the kids are rude as heck."
• "One of the rudest cashiers I have encountered there."
• "We were treated awfully by the staff, who were rude, unhelpful, and evasive."

Store Experience

Pros:

• "They make going shopping a good experience."
• "This is basically the best grocery store. It's very clean, organized and inviting."
• "Everything is super fresh, the staff is always friendly, there are samples set up all over the store and it's open 24 hours."
• "The store is very well organized, staffed, and it's clean."
• "Even though Wegmans is always busy, all of the check out lines are usually open and lines move quickly."
• "It's not just grocery shopping, it's really an incredible experience."
• "Food stays fresh longer and shelves are always stocked !!"

Cons:

• "This store is overwhelming for me to shop there."
• "I find this store overpriced, crowded, and really hard to stop at."
• "Wegmans is always crowded."
• "The layout causes a lot of congestion."
• "Crowded with rude-boring-self absorbed-better than thou young uns."
• "Parking is often difficult (with too few handicap spots) and the noise level is terrible when busy."
• "Very busy. Not enough checkout lanes open."

Pricing and Value

Pros:

• "I save no less than 15% on every trip just using my Wegmans card, so I'm happy with them as a premium store."
• "Great store brand products and prices."
• "Always great groceries at great prices."
• "They always have decent prices on their brand name stuff."
• "Their everyday prices are competitive."
• "Wegmans brand products typically cheaper than Giant and Acme store brand prices."
• "Love the variety of things they carry and appreciate that their prices are decent."

Cons:

• "Misleading pricing has become a major issue."
• "I guess this is supposed to be some upscale Yuppie all Earth Alfalfa snout kind of place, I just found the organic labeling Overkill and the prices were absolutely stupidly ridiculous."
• "Some items are way too expensive."
• "This would be the most ideal grocery store if they were a bit cheaper."
• "Prices appear to be going up faster than inflation rate."
• "High prices and sometimes inaccurate price scanners."
• "And everything is top notch, so that being said, it is more expensive than other grocery stores."