Ferreira Foodtown of Jackson Heights - Supermarket Reviews Summary

Customer Service

Pros:

• "Wonderful experience there. I was surprised when the cashier started putting my items in my reusable bag."
• "Staff is very nice and helpful, any price dispute at the counter they adjust with smiling face."
• "The cashiers were fast and efficient, the self serve checkout was staffed to clear blockers and first timers, and I was outside before long!"
• "Nice staff will help you locate any item if they even notice you're looking for something."
• "The staff is friendly, helpful, & courteous."
• "Excellent online shopping service! Personal shoppers are attentive and always send what is ordered."
• "Love my neighborhood store. For the area they have more current food items that really help put them outside the normal. Craft meats, seafood, bread and beers!"

Cons:

• "Slowest most depressing super market in Jackson Heights."
• "I do not recommend this supermarket, some of the cashiers that are not Hispanic are friendly, I also went shopping and their security did not stop watching and that is public harassment since I entered the supermarket."
• "Just waited 20+ minutes in line. I was 3rd. Tried to get the attention of a manager, but was ignored."
• "Pathetic service.the cashier is extremely slow. None of them speak any English and cater only to Spanish speaking customers."
• "But the customer service is not good cashier's are not very nice."
• "Very bad customer service !! They have customer line for checking out but they’re like one counter open & rest of the people are talking each other employees."
• "Terrible..they are rude and disrespectful to customers and treat everyone like they are stealing."

Product Quality

Pros:

• "The vegetables are fresh."
• "Food is always fresh, and grocery items always arrive in perfect condition!"
• "Store cooked roast beef is delicious but the whole deli is awesome."
• "They have a huge fresh produce selection."
• "This store is clean and they have a nice selection of vegetables, fruit and groceries."
• "Also has fresh quality produce and plenty of satisfying fresh juices to choose from."
• "EVERYTHING IS FRESH."

Cons:

• "Don't buy their Canada frozen lobster it's horrible."
• "The sausages and milk were expired by a few days."
• "The fresh produce is old, moldy and not taken care of properly."
• "In the past couple of weeks I have had to throw out $30 of food. I have gotten bad fish, slimy chicken dogs, and broccoli that went bad the day after I bought it."
• "WARNING - buy meat from literally any other store on the neighborhood, EVERYTHING is clearly spoiled at least a couple of days before the 'sell by' date -- this means there's a lot of contamination, you can smell the salmonella on the meat by the third day if you do not cook it immediately."
• "Bought an avocado and it turned out to be rotten."
• "I hate to give one star to one of my favorite supermarkets in the area but I just bought a Bavarian cream pudding cake from here and the bottom was absolutely covered in mold."

Pricing and Value

Pros:

• "It has a good selection of all the basics you need."
• "Weekly deals are seriously deals and lota of variety."
• "Great selection. Some vegan options are a bit overpriced, but they have really good produce prices."
• "Their prices are competitive."
• "This store has everything and at bargain prices."
• "REASONABLE PRICES."
• "Good prices (with member card)."

Cons:

• "Price tags can be a mess here so watch carefully if the price tag under the product is the right one."
• "This supermarket is using misleading techniques such as putting low prices on products specially on vegetables and fruits but when you pay at the cashier they will charge you a much higher price."
• "The only thing I have difficulty with is the pricing of the Turkeys and ham. They were expensive $45 or $50 wow."
• "Despite the fact that some products are kind of overpriced, if compared with other stores in the area."
• "Some vegan options are a bit overpriced."
• "Good supermarket but their prices are way too high! $2.49 for a pound of tomato is totally ridiculous!"
• "Not all the food items I want and the prices aren't as good as stop and shop."

Shopping Experience

Pros:

• "Great online shopping experience. And they call you to ask for any discrepancies, and they're just so nice."
• "The whole process, from ordering to delivery, is seamless."
• "Love how they have renovated this supermarket!"
• "Clean and organized supermarket."
• "It's well organized and clean."
• "Really clean, well-stocked, neighborhood grocery store."
• "An excellent neighborhood grocery store, competitively priced."

Cons:

• "New change. They check your back packs on entry. So after paying, you have to bring your groceries back to the entrance to pack your groceries. Waste of effort."
• "Sometimes unpacked boxes are in the way especially around there which makes it difficult to navigate through with a shopping cart."
• "It's a busy Saturday and there are only 2 registers open."
• "It gets pretty busy in here. A lot of times, there isn't enough staff to help you look for things. I still like the place as it how a wonderful selection of fresh produce, bakery, fresh seafood, deli counter, fresh juices, canned goods."
• "Due to the space shortage or probably due to excessive items, the store feels really cramped."
• "Had no issues with ordering online and picking up until today, wasted more than 45 minutes of my husband's time to only say that my order was cancelled."
• "The store does not allow returns at all, so buyer beware."

Health and Safety

Pros:

• "They really need to be more careful with COVID19."
• "Convenient opening hours. Accepts Apple Pay."
• "Love this place. I go here on a daily basis because of all the cleanness and they have what I need."

Cons:

• "Health hazard. They allow unmasked people in the supermarket and some of their own workers including cashiers do not wear a mask properly (instead below their nose)."
• "The thing that worries me about these location, is they let too many people in, social distancing is not guaranteed and I've seen people with face masks but not over their mouth."
• "They have cameras that use AI to spy on their customers."