Waterside Events Reviews Summary

Service

Pros:

• "Chantal was fantastic throughout the whole lead up the party, super helpful and a perfect bedside manner."
• "The staff was very friendly and the food was delicious."
• "The staff was phenomenal and patient, the managers were so accommodating and hospitable."
• "The wait staff was attentive and even though it was busy we never felt overlooked.."
• "The staff provided us with royal treatment and accommodated all of our needs."
• "Staff was on point and attentive to all my needs."
• "The entire staff was professional and courteous."

Cons:

• "The staff is unprofessional and arrogant."
• "Service staff was bit clunky."
• "Service was very bad, for the money we spend, this place was not worth it."
• "The waiter was rude and dismissive."
• "Our waiter, while nice, was not very attentive as we had to always call him over."
• "The female bartender at the bar serving drinks, very bad attitude and no customer services what so ever."
• "The waiters were very rude and seemed bothered by any requests."

Food Quality

Pros:

• "The fish was fresh and expertly prepared and the pastas were cooked perfectly!"
• "The food here was outstanding."
• "The food is good and the views are off the charts."
• "The food was delicious and plentiful."
• "Food was exquisite, the charred squid and octopus salad was out of this world!"
• "The food is absolutely amazing."
• "The food was wonderful!"

Cons:

• "The entire menu taste like bad butter. The food are not edible."
• "One of the guest food was not to the quality and how she wanted it."
• "The food sucked my lamb chops bitter and over cooked."
• "Everything was very bland except for the bang bang shrimp. That’s a must for an appetizer."
• "Food was horrible definitely not worth it!!"
• "The clams, shrimp, seafood salad, and the drinks were seriously bad."
• "Food was incredibly mediocre."

Ambiance

Pros:

• "The space and views were amazing, the music and people were cool."
• "The venue was absolutely stunning."
• "The view is absolutely breathtaking!"
• "The NYC skyline was breathtaking."
• "The atmosphere/ambience is very welcoming and charming."
• "The ambiance, look and feel was AMAZING."
• "The atmosphere was gorgeous views of NYC were stunning."

Cons:

• "This place is a trashy, cheesy dump."
• "The place was super loud because they were having another event."
• "The layout makes it difficult to move around and the central bar doesn't mesh well with the outdoor dining section."
• "The inside of the elevator needs to be spruced up - it's not consistent with how great the rest of the place looks!"
• "The place stunk like an ashtray, smoke everywhere, no ventilation."
• "The decor was a bit outdated."
• "It was SO loud that you can’t converse with the person next to you or the waiter."

Management

Pros:

• "I’m grateful to Lesley and Christian for the experience I’ve had at Waterside thus far."
• "The communication and flexibility has been so great, I value their honesty!"
• "Lesley, Shantal, and Christian were all so wonderful and helpful in coordinating our wedding plans!!"
• "Lesley, Miguel and Shantal were amazing and so helpful throughout the whole process."
• "John the GM was a pleasure to deal with, highly recommend for intimate gatherings."
• "Chris made sure that every detail was taking care of, from timing of all details to even making sure my husband and I ate before bringing the guests to the reception room, he was very attentive throughout the whole wedding."
• "Working with Shantal was a pleasure and overall a great experience."

Cons:

• "Management should pay attention and take care of these issues."
• "THE BIGGEST FLAW OF THIS PLACE IS THEIR STUFF, WAITERS IN PARTICULAR!!!"
• "The manager was totally RUDE!"
• "Manager was the most disappointing of the experience."
• "She just shouldn’t be management, she gives the place a bad name."
• "The staff at Waterside restaurant, including the manager lack customer services skills."
• "Manager was extremely rude and showed that he didn’t care."