Jones Acura Reviews Summary

Customer Service

Pros:

• "The best customer service I have had by far."
• "They are extremely professional and treat us like family."
• "Jones Acura has always been a pleasure to deal with."
• "They're super helpful and don't make you feel pressured into anything."
• "The entire transaction was seamless, incredibly fair, and truly top notch."
• "Andy spent the time necessary to make sure we understood the features of the vehicle that add so much to the pleasure of owning such a highly desirable vehicle."
• "Andy Pilotti was kind and showed me what I wanted and gave me what I was looking for."

Cons:

• "I’m extremely disappointed."
• "Disappointing service, I took my car for inspection and was fed a story that they can make up their own rules instead of adhering to the state inspection regulations."
• "WORST EXPERIENCE AT A DEALERSHIP IVE EVER EXPERIENCES."
• "Recently this dealership has taken a serious downward turn."
• "This dealership is a joke. I remember coming in a few years back purchasing my brand new TLX we were promised some stuff but upon picking up my car, since it wasn’t documented it never happened."
• "Very poor sales staff. The sales manager was extremely arrogant."
• "You should avoid this dealership. 3 times I've had my MDX there for a transmission problem that they can't diagnose."

Facilities & Amenities

Pros:

• "The dealership offers free WiFi, coffee, donuts and bagels as well as water. The waiting area is neat and roomy."
• "With COVID-19 we were concerned with what the delivery process would be like. Andy and Sales Manager Will Cross, made sure that social distancing was practiced."
• "The customer service is exceptional with drinks and snacks offered."
• "The dealer thoughtfully has acted responsibly in protecting customers from Covid-19."

Cons:

• "Detail cleanup on the inside looked rushed...overspray and messy wipe down on hard surfaces and exterior."
• "I noticed the vehicle had been run through the car wash, and as expected, my paint was covered in micro scratches / swirl marks."

Vehicle Quality & Features

Pros:

• "The RDX is a dream on the highway, and I especially love the comfortable seats and full view moonroof."
• "I love my 22 RDX Adv A-Spec"
• "This car certainly has all the options I have come to expect on a luxury vehicle, including superior safety features (my top consideration), but so very many more technological features that were well above and beyond my expectation."
• "Picked up my new RDX with Technology package last night. Beautiful vehicle, fun of technology and style."
• "The car was in absolutely Mint Condition. It actually looked like a brand new one inside & out."
• "It's a so sweet smooth ride."
• "The 2020 MDX hybrid Advance Package is in great condition and driving my newly bought car the last 2 days left me without regrets and fully satisfied of the whole process."

Cons:

• "My only issue is it's very pricey but it is an Acura."
• "8 months later and I don't even want the car without all the features I paid for :("
• "I bought two cars >150k and the sales associates won't bother to take the time to assure all my features are working."