Acura at Wappingers Falls Reviews Summary

Customer Service

Pros:

• "The rest of the team at Acura is always welcoming and polite."
• "Joe was extremely professional, intelligent, and accommodating to all our needs."
• "Riann was amazing and very patient with us the whole time we were there asking for quotes!"
• "The staff was warm and welcoming."
• "Our sales person Joe, was extremely helpful."
• "Everyone there was very pleasant."
• "The entire staff is polite and always willing to go above and beyond to ensure customers are treated with the utmost respect and care."

Cons:

• "The last issue that I had was their lack of safety practices."
• "Their staff needs retraining in customer relations, interaction, and professional conduct."
• "But, if I’m being honest when entering the establishment it didn’t feel so pleasant and inviting."
• "Every time I step foot into this dealership it’s a negative experience."
• "The owner of this Acura needs to know that Joe and eddy don’t want me as a customer there."
• "I will certainly be letting people know what poor customer service this place has."
• "Also, I did not get a print out of the inspection that I usually get indicating the level of ware on my tires and brakes like I used to."

Sales Experience

Pros:

• "I had a great experience purchasing a car with the help of Alex at Acura."
• "The transparency and honesty Alex displayed throughout the process were truly refreshing."
• "A great buying experience."
• "The whole trade-in, prices negotiation and final purchase was as stress-free as possible."
• "Riann made the experience a breeze."
• "Great service, great car! Everything went so smoothly."
• "The saleswoman Riann provided excellent customer service and made me feel comfortable through the process!"

Cons:

• "They also were offended because I tried to negotiate the value of my trade."
• "Joe cifalino and eddy Egan took my loaner privileges away because of a personal vendetta."
• "However, my enthusiasm quickly turned to disappointment. As soon as I expressed interest in the RDX, the salesperson informed me that the car’s price had suddenly increased."
• "It shouldn't take 3 days to purchase a car."
• "I was skeptical of the validity of the posting and was prepared to be bombarded by several sales people attempting to get us to purchase a more expensive vehicle."
• "The initial low price on their website turned out to be a mirage, and I wouldn’t want anyone else to experience the same frustration."
• "I waited 15 minutes for someone to bring my car in which was fine. Once it reached 9:00 I got annoyed because I know an oil change doesn’t take that long."

Vehicle Quality

Pros:

• "Recently bought a pre-owned car here. I was really impressed about how they went over it with a fine tooth comb and made sure there were no issues with it."
• "Buying an Acura is easy because of how reliable the vehicles are."
• "The car was in great condition and drove flawlessly as well."
• "The alternator was covered by warranty."
• "I am completely in love <3"
• "Great place to get a car. Anything from pre-owned to the newest Acuras. Great deals."
• "I have purchased many vehicles in my life and this was the best experience I have ever had."

Cons:

• "I almost drove it on route 9 but thank god I didn’t because it would of shut down on the highway and could of led to a more serious problem."
• "The replacement of the valve pan were not covered after only 35,000 miles."
• "The value pan gaskets and alternator had to be replaced again by wappinger falls Acura after only 35,000 miles."