"I’ve never had a more excellent service and experience than what I received at Open Road Acura."
"The entire Open Road Acura team is professional, friendly, knowledgeable, and made the process easy."
"Great Service from Open Road Acura of Wayne."
"The staff including the manager Diane, were all extremely kind and so nice during this process."
"The follow up process and the customer care is top notch."
"Kind, courteous, and efficient staff all around."
"You will definitely receive 10000% customer service."
Cons:
"Poor communication. Ive had to ask them to call me back about leasing a new Acura and they still don’t."
"The TL was actually crashed on their dealer lot before I picked it up they sent it for repairs trunk latch was never fixed I found out later they say is not their problem."
"Their car wash bristles will scratch your car paint all over and they say is not their fault."
"It took time to get the paperwork I requested and was delayed on responsiveness to questions."
"I remember the days when sales people actually tried to get you to buy a car. Now they just don’t care but it is what it us."
"Extremely disappointed with the explanation and treatment I received from management and service management."
"If I can give them 0 stars I would. Walked in with my husband and was literally walking around the showroom for over 10minutes and no one greeted us not a single hello how are you!"
Sales Experience
Pros:
"Just bought an Acura THLX TYPE S from this dealer and I have nothing to complain about it."
"Bought a 2024 Integra from Beck earlier in the month. The car is great and the process was super smooth."
"Our sales associate Beck was highly professional and very knowledgeable on the vehicles available."
"I would definitely recommend."
"I would recommend this dealership, Elvis and the team to anyone looking for a new car!!"
"I Definitely recommend this dealer to anyone interested in buying an Acura."
"I highly recommend Open Road Acura of Wayne."
Cons:
"I did not feel like I got a good deal on pricing and felt that I received a very low offer for my trade in."
"Very bad business! I bought my car a year ago and still waiting for my remote starter."
"The BMW engine blew up with 3000 miles and they knew it was bad when they sold it, never took responsibility."
"The TL they sold me supposedly it was accident free, turns out later that I had frame damage from a bad front right accident."
"I took my vehicle for maintenance in December however I got a call from the service manager from wayne acura on December 19 that my car was stolen from their property."
"Be prepared when going to the finance department and be careful, they told a different interest rate at the beginning and they mislead with a different rate while financing."
"Worst possible dealer I purchased two pre owned cars from them."
Staff Professionalism
Pros:
"Jose is the best of the best."
"Elvis De Leon answered all my questions and concerns truthfully and was very direct and honest with me."
"His honesty, openness, and dedication to customer satisfaction truly set him apart from the rest."
"Go there and ask for Humberto Cruz the best car salesman 👨💼 ever 🤝"
"Jess defines what is a great salesperson and represents the Acura name with pride."
"Antonio Richards was beyond amazing."
"Osvandy displayed the upmost professionalism, kindness, and loyalty and honor that I have never seen before in a sales representative."
Cons:
"Walked in with my wife and walked directly toward the MDX and spent over 10 minutes looking in and around it... but not a single one approached us for assistance."
"I never talked to any managers and sensed they really did not seem concerned if I purchased a car at their dealership."
"Their finance guy start to behave in rude manner even refuses to provide his name."