Nordstrom Reviews Summary

Customer Service

Pros:

• "Staff is friendly and helpful at this location!"
• "I took my 15-year-old son to get clothes. The customer service was amazing!"
• "Went for a bra fitting. There is no one like the Nordstrom ladies for a QUALITY bra fit."
• "We went to Nordstrom's to get my daughter some cute summer outfits and Nadia helped us find exactly what we needed!"
• "I had a big problem with an order online, Christie dees and Jessica resolved the problem quickly and efficiently."
• "Samantha, Diana, and Stephanie were absolutely fantastic! They helped me with my return and gave me lots of information and tips to help me find the right dress for my daughter’s upcoming wedding."
• "The girl who checked us out was super nice."

Cons:

• "Today I has the worst service."
• "They will say the dresses are in stock and a week later say 'sorry, nothing we can do but the item is no longer available.'"
• "Had to be the worst shopping experience of my life. I will NEVER shop Nordstrom again!!!"
• "I'll just say that the customer service is absolutely horrible here."
• "Kaleem became increasingly frustrated, and shut down on us."
• "The customer service was even not so great today."
• "Two of the sales people were extremely rude, short, and didn't want to help us."

Product Availability

Pros:

• "The store had everything that I was looking for in stock and in my size."
• "Nordstrom has an excellent selection of brand name clothing, shoes, accessories and more."
• "I love that all of the strollers I wanted to see in person were available in store to look, touch, test."
• "We came here for Skims and they had items from the LDR Valentine’s Day collection that sold out online before it was even supposed to go live."
• "The lingerie selection at Nordstrom is a blessing for anyone wearing a smaller band/larger cup size."
• "This Nordstrom has plenty of selection for women, men, and children for clothing, housewares, jewelry, cosmetics, fragrance, gifts, and shoes, shoes, shoes!"
• "They have a great selection of clothes for everyone in the family and a great shoe department."

Cons:

• "However the restrooms were disgusting."
• "They obviously judge a book by it's cover."
• "Their men’s collection suck! They literally removed all designer labels."
• "The options in this store are very limited."
• "Selection was also limited and poor."
• "They have so many beautiful formal gowns online but hardly anything in the store."
• "no xxs/xs/s skims items, the 2 that they DID have were covered in stains."

Staff Attitude

Pros:

• "So Linda Brown in the mens sportswear department is AMAZING!!!"
• "Anastasia White was outstanding assisting with finding a dress for a Senior Prom my husband and I are attending on September."
• "Always top notch service."
• "She walked with me to the order pick up section of the store to make sure the transaction ran smooth!"
• "The associates were very nice, friendly, and helpful."
• "Everyone was super helpful! I went through makeup..perfume and women's clothing. I received help with smiles and warm attentiveness!"
• "So Linda Brown in the mens sportswear department is AMAZING!!! Her customer service was impeccable."

Cons:

• "the blonde woman at the le labo perfume stand was terribly rude. she was condescending and extremely passive aggressive."
• "Miserable staff, I called because the web pages don't match the Chanel eyeliner descriptions we wanted forest green and winded up getting a gray called noir something..."
• "However, employees working at Le Labo counter inside of Beauty&Fragrance department are a disgrace to this store."
• "The older brunette women sales representative with shoulder length hair was extremely unprofessional."
• "The mens sportswear department manager William is very rude & ignorant!"
• "Tom Ford perfume counter sells clerks are very rude, snobby and unprofessional."
• "HORRIBLE CUSTOMER SERVICE!! Especially in the shoe and perfume department."