Macy's Reviews Summary

Customer Service

Pros:

• "Service is nice, friendly, and they will help you find what you need."
• "Thank you to that employee for going above and beyond with customer service and helping me today!"
• "The staff was extremely helpful and happily went the extra mile."
• "Corey (sp?), in the women's department, helped me so much yesterday. She was truly a pure example of excellent customer service!"
• "Miss Sally came along and also apologized for the way we were being treated."
• "If you need assistance, ask for Alonzo, he's very knowledgeable and helpful."
• "Christine came along and she was AMAZING. She was able to make the situation right."

Cons:

• "Purchased the Only black dress I needed for a funeral. Unfortunately the dress had a tag damage defect, tried talking to Tatiana the store manager… I have to say she is the most ignorant rudest manager I’ve encountered with!"
• "Extremely horrible customer service from the woman manager there today."
• "The employees here aren't friendly at all."
• "The girl at the customer service desk on the first floor today was rude and disrespectful."
• "Her little friend Rio came hopping along with attitude after my husband asked her about a separate watch that he found."
• "I’m not one to ever do Google reviews (not like this review is going to matter anyway) but I received the ABSOLUTE WORST customer service I’ve ever had in any store."
• "This place literally has the worst customer service I’ve ever had to deal with."

Store Organization and Cleanliness

Pros:

• "Looks like they have done some updates to the store Flooring,Displays and Lighting."
• "The store is always clean, organized, and the shelves are always well stocked."
• "Macy's in the Lehigh Valley Mall is always neat and clean."
• "The store was very neat and their merchandise was neatly folded and had a good variety of styles and sizes."
• "Nice mall with a well maintained Macys store."
• "Love macys!! It's huge and ALOT of great sale prices!!"
• "Found my mother of the bride dress here and bridesmaids bought their dresses here too. Got great prices on sales rack!"

Cons:

• "The LV Mall itself is bland and ordinary."
• "The smell of sewerage in the store was bad."
• "Most of the clothes are on the floor LIKE TAKE THE MERCHANDISE OFF THE FLOOR."
• "This Macy's is poorly organized and very messy always."
• "Looks like they didn't do all the ceiling tiles. There are different tiles and some are still broken."
• "Store is very sloppy. Was on my way out and decided to use the restroom before I left. Omg. Horrible! Dust everywhere."
• "Clothes racks looked like they were going out of business."

Product and Pricing

Pros:

• "Saved HUGE$$$$$."
• "The beautiful color, gold button clasp and design cut was irresistible."
• "Visit Macy's and get their Credit Card. It has numerous Benefits & Perks."
• "We love the quality and they offer at good prices too."
• "They currently have a lot of deals going on that are sure to satisfy even the budget shoppers."
• "Macy's definitely knows how to decorate for the holidays."
• "Lux designer clothing, gourmet gift chocolates, and elevated fragrances for the upcoming Christmas holiday."

Cons:

• "The quality of their clothing has taken a serious nosedive over the last year."
• "They are understaffed and overpriced for the products they offer."
• "It's Macy's. Service is friendly, but prices are very high, and you can get almost everything online for less money."
• "Prices were ridiculous especially for the quality of the items."
• "A good variety of items but way overpriced."
• "There were barely any Levi Strauss jeans to choose from."
• "Wasn't impressed with prices and quality of products."