Stop & Shop Reviews Summary

Customer Service

Pros:

• "Shopping here is actually a pleasant experience because the staff are friendly and helpful."
• "The seafood department is exquisite! They help even when it's not their department."
• "Workers were friendly."
• "Some very friendly - and helpful - staff members like Anthony Smith."
• "They actually had people walking around to help you."
• "Employees and staff are friendly."
• "Love Stop & Shop. The food is very reasonable. From food to snaps. Actually everything in the store has good prices."

Cons:

• "The lines here are insane if you go anytime after 8am on a weekday and don’t even bother on a weekend."
• "Notice they are less tehister open and prizes are going up."
• "The cashier was rude and disrespectful."
• "DO SOMETHING ABOUT THE YOUNG BLACK MAN WHO WORKS IN THE CUSTOMER SERVICE AREA!!! HE IS ALWAYS RUDE (with everyone)!!!"
• "The worst supermarket to go to for the past 3 years ive live in the neighborhood and thats the closest supermarket near me."
• "The gentleman behind customer service at times have a nasty attitude and can be very rude at times."
• "The staff working self checkout sometimes leave you waiting a while for assistance."

Product Availability and Quality

Pros:

• "Love this store! You can find fresh produces, meat, bakery, office supplies and so forth."
• "Its always a good place to shop lately the cashiers are more friendly..and there more fully stocked."
• "Aisles are kept clean and organized for the most part and needless to say, there is a large variety of products."
• "They get great deal from their vendors. So they pass it on to the consumer."
• "Excellent prices. I purchased a rotisserie chicken last week, it was Awesome."
• "Meat is really good and fresh."
• "Fresh food and great sales. EVERYTHING that I purchased today was on sale and necessary."

Cons:

• "At the time of my visit to Stop & Shop on Atlantic Avenue in Brooklyn New York the food was past its date vegetables rotting away."
• "The produce looks okay but doesn't always looks the best compared to others around the area."
• "I cut into it and it’s green. Come to find out it’s dated 3/24 and was still left on the shelf for consumption."
• "They never have a good meat and poultry selection."
• "Produce is old. Meat looks expired..."
• "The fresh produce selection is of poor quality and wilted."
• "The fresh fish selection has almost completely shrunken into non-existence."

Store Layout and Accessibility

Pros:

• "One of the most expedient checkout experiences I have ever had at Stop & Shop."
• "Great fried chicken....prices are good, wide aisles, well stocked shelves.... employees helpful..."
• "Clean, well organized and well stocked."
• "The store is very clean and well laid-out allowing you to quickly find what you need."
• "Clean, tidy, well stocked. Not to loud. Items clearly signposted and laid out in a logical manner inside."
• "Store was very well stock and cleaned."
• "Wide aisles, huge store, variety of products, and fair prices."

Cons:

• "Confusing lines and difficult to find what you're looking for."
• "A serious 'fire hazard' due to a horrible bottleneck of people occurs when leaving store."
• "Sometimes it's hard to just find a shopping cart or basket."
• "The lines can be long and it's near impossible to find a shopping cart."
• "The produce section is often missing basics like Brussels sprouts, for example."
• "However, the pickup experience is very stressful because the designated pickup parking spots are always full."
• "Even the self check out doesn't have enough registers or they're just broken."