Whole Foods Market Reviews Summary

Staff and Service

Pros:

• "The staff here is nice, however the service sicks."
• "Plus is the staff is nice and it's very clean."
• "Staff disposition is generally nice and helpful."
• "The staff is friendly and courteous, and so are the members of the security staff."
• "This location has the best staff, every interaction was very warm and pleasant."
• "The employees were all nice and helpful smiles all around."
• "Staff is great. Especially Mark who helped me find an item."

Cons:

• "As a person of color I have been racially profiled at this Whole Foods."
• "The thuggish security is the worst."
• "The cash register for the bakery and pizza has been broken for months."
• "Attitude of cashiers is a permanent problem."
• "The security guard is lifeless, expressionless, and I truly doubt he will secure anything."
• "The majority of the staff are rude and lack basic customer service skills."
• "Woman at the register gave me so much attitude."

Product Quality and Selection

Pros:

• "Amazing selection, dependable quality, and excellent customer service."
• "This is the best supermarket in Harlem. Here you can buy everything you need and at a great price."
• "I love this place! You can find any type of healthy vegan food here."
• "The store has a huge variety of products including vegan products at fair prices."
• "The best selection of quality ORGANIC fruits and vegetables."
• "They have a wide variety of Organic produce and all of my personal favorites that are there."
• "This Whole Foods Market has a variety of fresh and organic food and products."

Cons:

• "The veggies are always wilted and dry."
• "The fruit and fresh produce isn't good here. The fruit spoils very quickly."
• "The bread here is always either burnt, old, or way too hard."
• "I did see a few worms in my produce lately."
• "They seem to be falling off on the freshness of their fruits."
• "This location no longer carries real organic berries, i.e strawberries, blueberries, etc...."
• "The hot food bar is simply awful."

Price and Affordability

Pros:

• "Items can get expensive at times but for the most part they're worth it."
• "If you're an amazon prime member, you'll be open to get things a lot cheaper sans for the hot food."
• "At this point, one of the more affordable grocery stores in the neighborhood, especially if you take advantage of the prime deals."
• "In Manhattan, prices are actually cheaper than most local chains (Key Foods, etc)."
• "Everything is priced as it should be."
• "There are plenty of sales so getting lunch or dinner for a bargain is very possible."
• "I believe there is something for all shoppers here, no matter what your budget is."

Cons:

• "Pricing for their goods are a little suggestive."
• "Only issue, its crazy expensive."
• "But not the place to shop if you're on a budget."
• "But MOST of their cashier's are rude, lazy, and Ghetto."
• "I feel the items are extremely overpriced."
• "Most of their items have gone up at least 10% in the last few months."
• "Pre-packaged salads and sandwiches are over priced because they are too big."

Store Layout and Cleanliness

Pros:

• "This location is two floors and bigger than some other whole foods."
• "The way the store is designed, as soon as you come up from the escalator the self-service check out is right there."
• "One of my favorite locations. My go-to here is to stop by the bread section 1st to get my sourdough bread."
• "Super clean and quite large!"
• "The place was very clean."
• "It's very clean."
• "This location is two-stories and has a pretty efficient layout."

Cons:

• "Is Whole Foods contributing to the destruction of the planet by supplying non-biodegradable plastic bags?"
• "The bakery area food are not protected."
• "Along with the 2 level layout, it is confusing to navigate and extremely claustrophobic."
• "There is no seating area in the store to eat the food at the hot bar/salad bar."
• "The sweets/bakery department is not that great here. Poor selection."
• "This whole foods needs a better area for checking out as there is currently no room for people to socially distance."
• "Cold drinks refrigerator blocks the line for cashiers, the location of the unit is confusing to many people."