Wendy's Reviews Summary

Food Quality

Pros:

• "Food is always good and it’s almost always hot when you receive it."
• "Best burgers of all fast food restaurants in my opinion."
• "Food is always great."
• "Both were made well and tasted fresh and yummy."
• "The food is always correct and tastes fresh."
• "Everything I order was fresh and 🔥"
• "Great tasting food and definitely better quality than anything you'd order from McDonald's these days!"

Cons:

• "The biscuit was hard as a rock and the French fries were cold."
• "The food is lukewarm and dry."
• "Fries were over cooked, chicken sandwich tasted like fish."
• "The food was cold and not as we ordered."
• "The sandwich was dry as a bone and basically flavorless."
• "On multiple occasions I've received undercooked burgers that are completely raw on the inside."
• "The food was terrible and the fries were absolutely soaked in greace."

Customer Service

Pros:

• "GRATEFULLY~THANKFUL they were open after shopping. Friendly & accommodating staff met us promptly."
• "Kind staff, very customer focused."
• "Manager was very nice."
• "GREAT customer service !"
• "Nick who I believe was the manager was extremely nice and helpful not just to us but also to everyone that came in."
• "Thank you for the great customer service. The greeting was welcoming and his patience with us was good."
• "Very quick, very friendly, and they gave our dog a little snack with a glove on and our permission."

Cons:

• "The worst place I've ever picked up food for ubereats they need to be trained better there."
• "The Spanish guy working drive thru at night was very rude."
• "Cashier was not doing her job. Not sure if she was high but had to go back to her several times for things that should have been given on the food tray when the food was picked up."
• "Customer service associate gave attitude and didn’t give me my change."
• "The staff was not friendly at all."
• "Service was not good light skinned guy that works over night was extremely rude messed up my order."
• "Got cursed out by the manager and told to get out of the drive through."

Facility Cleanliness

Pros:

• "She also sent a worker out to clean the garbage because the money receiver didn't know anything."

Cons:

• "The tables were dirty one of the trash cans had a huge crack in it."
• "Water stains on ceiling. Black stuff on baseboards. Old soda and food stains everywhere."
• "Several tables had napkins and condiments smeared across, chairs moved, trash on the floor, etc."
• "Wall paper hanging off the walls."
• "The place had a strange odor, like an old wet rag."
• "It’s very very very dirty. I sat down on dirty chairs/ tables with tape on them."
• "There were hairs wrapped around my nugget meal."

Order Accuracy

Pros:

• "Our order was missing a sandwich and straws for our 3 drinks. We went back through the drive thru and the employees were just as pleasant the 2nd time and fixed our order quickly."
• "The Manager made it right with our order."

Cons:

• "Our order was missing a sandwich and straws for our 3 drinks."
• "Then they must have run out of bacon, because the applewood bacon was missing."
• "They got my order wrong again and they even charged me for the items that were not in the bag."
• "Make sure you check your food before driving away! Paid for doubles just to get singles & they ignore special requests at times with online ordering."
• "Twice now I ordered a 4 for 4 and asked for the chicken blt but it only had chicken lettuce and a ton of mayo."
• "After waiting about half an hour maybe 45 minutes on the drive-thru line that's just didn't seem to move I received something not even similar to the pretzel pub burger what a joke."
• "They do not have the Pretzel Buns for the new Pretzel Pub Burgers, so they used regular rolls."

Service Speed

Pros:

• "We were there maybe 2 mins max."
• "Late night orders take a while to order but the food is always fresh."

Cons:

• "Drive thru line is always frustratingly long."
• "Whole slow moving line wrapped around the place & got the doors locked so cant even go inside!"
• "Going through this Drive Thru will regularly be a 12+ minute experience."
• "Sun, July 12, 2pm. 3 months into Covid19. Drive thru only. SLOOOW line wrapped around Building."
• "The worst Wendy's I've ever been to. Even though they weren't busy, they were super slow."
• "Waited 40 mins in the drive through line."
• "Expect to wait at least 30-40 minutes."