Address: 2001-19 Byberry Rd, Philadelphia, PA 19116, USA
Phone: +12156188606
Rating: 4.7
based on 188 reviews.
Customer Service
Pros:
"Sarah harfeild gave me the Best experience ever!. Great customer's service and she got me in a car that suited me!"
"Everyone was professional, swift(not wasting) my time) and extremely helpful."
"The entire staff was courteous and polite you never feel ignored or overlooked."
"The representatives were wonderful when I had difficulty with my credit union regarding my loan quote and they helped me get a great insurance package and stay within budget."
"The staff was courteous and friendly and made buying a car simple without the hassle and anxiety that usually happens when it comes to buying a car."
"The people at Enterprise Car Sales are very kind to their customers and they make you feel very comfortable conducting business with them."
"The staff here are very friendly and know how to treat people with respect I appreciate all of their hard work on my behalf they matched me with the exact vehicle I wanted from them and gave me the best deal."
Cons:
"I would NEVER return or recommend this store." (Due to perceived racial discrimination)
"When I called and asked if someone could pick me they were unable to do that even though that is advertised."
"Dont be fooled by the Friendly Salespeople. They tried to pass one of their Clunkers off to me and they got caught by my mechanic."
"The salesman I got was the sleaziest and pushiest I've ever worked with."
"If ur white u will b treated poorly-the staff expressed anti white sentiment loudly the entire time."
"We waited entirely too long to speak with someone but I contribute it to a lot of customers and not enough agents."
"I am not so sure that I am going to want to rent a car at this time with this experience."
Buying Experience
Pros:
"Love the no haggle experience! Simple, direct, and efficient experience."
"Buying a car at Enterprise was by far the easiest & quickest compared to any other car buying experience!"
"I never knew car buying could be so amazing. The staff were awesome, honest, and made the experience worthwhile."
"This was my first experience purchasing a vehicle through Enterprise Car Sales. It was an exceptional experience."
"The process of buying a car thru Enterprise Car Sales was so easy."
"I had the BEST experience working with Amanda and Devon at Enterprise!"
"The process was quick and easy and I would recommend anyone looking for a vehicle to give Enterprise Carsales a chance."
Cons:
"The only issue we have, is when a vehicle we like isn't at that location, they will bring it to you...but if someone else sees the vehicle you wanted before you can get there...you're out of luck. It's a first come, first serve basis. I don't like that policy."
"Purchased a car with this Dealership on November 30th, 2020. It was a nice experience looking for a car. HOWEVER, they made a BIG mistake in the documentation of purchasing."
"For me unfortunately it was a bad first experience and I was treated much better at CarShop in Hatfield."
"I am not happy with my overall experience. After purchase I took the vehicle to my mechanic and found it had THREE DIFFERENT TYPES OF TIRES."
"Very bad service I buy my car from enterprise before 10 months and it has issue in the transmission and when I call them they said sorry we can’t cover and the close in my face."
"I had a car ready for purchase on 3-14-24, ready for pick up on 3-15-24 with a cashiers check, only to be told that morning of 3-15 a mistake was made & the car was already sold."
"No one should have to deal with this level of frustration for any time let alone over 4 months because of the incompetent Enterprise Car Sales of this Dealership."
Vehicle Quality
Pros:
"I always a good experience with Enterprise car sales since 2017 when I purchased my Ford Focus."
"One last thing, most vehicles have low mileage on the odometer and were eligible for the balance of the new car warranty, you can't miss with that type of protection."
"Enterprise Car Sales have good quality cars."
"I purchased a 2012 Lexus RX350 that had low mileage and rides perfectly like it was a 2015."
"I have gotten both vehicles checked by a superb auto body shop and both vehicles were perfect."
"All of their cars come with a one-year warranty and the option to purchase an extended warranty."
"I bought a 2021 Ford Mustang Ecoboost Premium Convertible from Quentin Davis today!"
Cons:
"Cars were okay, nothing with spectacular features for the amount of miles on the vehicle."
"I was disappointed in the interior cosmetic quality of the cars I saw."
"Their prices are high for the mileage it had on the car."
"Also, the person who previously owned the car obviously owned a dog & the cargo area was not thoroughly cleaned."
"However, there were some scratches and dings that I asked for the touch up paint to cover & did not receive."
"The problem I have with Enterprise Car Sales is when I purchased the 2015 Jeep Patriot was the car has a lot of minor scratches and a few spots of cover up paint."
"Places all right it's just that right now I got to keep going back there figuring out the noise of the car and brakes that was wobbly when I was driving home almost crash they changed them out so that's good give me new brakes and rotors appreciate that all I know I'm still trying to figure out the car that I bought if it's good or not."
Financial Aspects
Pros:
"Fezz was able to get me close to price I wanted to pay monthly."
"The whole process of financing was easy and painless."
"Excellent Customer Service. Went out of their way to find the exact Model & Options I wanted."
"I recommend doing the online finance application it will cut your in office time in half."
"Their vehicles are reasonably priced."
"Very friendly service and price was below Kelley Blue Book value even with transfer fee."
"I pay less per month for my 2014 than I did for my 2010 same model."