"From the moment we parked our car at the Enterprise Sales Wayne NJ location to go in, we were treated warmly."
"Everyone here was amazing. Luis and Amy(Wayne Office) were the truth."
"Every one was so helpful and took the time to make sure my needs were met."
"The entire staff here is awesome! Lauren found exactly what I needed that fit my needs perfectly."
"Everyone was very nice and offered us something to drink and insisted we were comfortable."
"The employees at Enterprise made my car purchase stress-free, enjoyable, and beyond easy."
"The best customer service I have ever experienced."
Cons:
"Very disappointed. After sale complete customer service is non-existent."
"Needs improvement in their after sales customer service. In today's world no body can wait 90 days for title."
"The manager Matt was dismissive and rude on the phone about this potential safety issue."
"Managers refuse to answer my calls. Managers refuse to call me back."
"Very poor service and follow-up."
"The manager Paul is the most manipulative lying person i have ever come in contact with."
"However, the appointment was never made for the door and what should have taken a week for the headphones took over a month with phone calls and emails to Justin."
Buying Experience
Pros:
"It was very positive experience getting the car from here."
"Bought my car from this location. The experience was outstanding. It was seamless and transparent."
"I had a great overall buying experience at Enterprise Car Sales of Wayne, NJ."
"I can't stop telling everyone about how amazing my car buying process was."
"Overall I received a positive experience at Enterprise and I would recommend people to stop by Enterprise if they’re ready to purchase a car."
"The 'no hassle' pricing, picking out the types of vehicle we wanted... all in a couple of hours, was great."
"I would strongly encourage anyone to consider purchasing through enterprise. No sales pitches. No hassles. No stress."
Cons:
"I feel that the vehicle purchased should have no mechanical issues.. But there are."
"I would not recommend buying a car from enterprise at all."
"You’re better off buying elsewhere."
"Would not recommend."
"I would not consider purchasing a car from this location or possibly enterprise in general."
"Wish I didn’t buy a car here. They sold me the car with the wrong size brake rotors."
"I GOT NO LUCK WITH ENTERPRISE CAR SALES, MY LOCAL STORE IN PA OFFER ME $12000 to $15000 FOR MY TRADE BUT TRY TO SWITCH AND BAIT ME FOR DIFFERENT UNIT I WALKD AWAY!"
Vehicle Condition
Pros:
"The car was spotless and the mileage was low."
"The Hyundai I purchased was priced right, in excellent condition."
"This was the third purchase from Enterprise Car Sales. Every experience has been wonderful and the cars have been in excellent condition both physically and mechanically."
"The vehicle was very clean and seemed to be in great condition."
"The Truck has 15k miles on it and looks like it just left the showroom."
"Purchased a 2019 Hyundai Santa Fe Se {HTRAC} very low miles in immaculate condition."
"The car had been completely gone over - replacing the tires and brakes."
Cons:
"NOTHING was repaired except the heat shield."
"The car I bought had a damaged windshield that I didn't notice."
"Also the right rear wheel had gouges in it as it must have hit a curb at some point."
"The mechanic told me it would take half a day to fix what was wrong with the vehicle. but ended up taking a week finally get the car back and the brakes are grinding."
"Do not recommend there is definitely problems with the cars and they don’t want to pay to fix it."
"We were a little disappointed, that the next morning we realized the driver seat was ripped in the seam and could not see it at dusk when we looked at the car."
"I did later discover that my car had a replacement bumper that was noticed immediately by my mechanic. I wish I had been informed of this."
Staff and Service
Pros:
"Juan was friendly and very knowledgeable about my vehicle."
"Jared was professional, knowledgeable and not pushy."
"Phil and Matt were amazing. They made sure to explain everything and answered every question big and small."
"Paul Gibson and Jared Milligan at this dealership were exceptional."
"I had Jared from Wayne NJ - I personally googled to leave a review. He is an Exceptional Sale Man, he handled our needs with great care."
"Our Sales Rep, Jared, was professional, friendly and searched for the car we wanted."
"The agent was super friendly and informative."
Cons:
"The certification process was not handled well. Each tire had a different pressure."
"The left front had 51lbs, the right front had 44lbs. This caused a vibration that I complained about."
"The car didnt even pass inspection when they let us drive it off of the lot."
"The agent implied that I’d had a pet in the car because of scattered 'fur' in the front and back seat."
"While driving the license plate light housing fell out while driving."
"There was an issue with the first car I was having delivered."
"We bought the 2021 jeep compass trailhawk in March. Since day 1 of the purchase we have struggled with the vehicle."