Enterprise Car Sales Reviews Summary

Category: Car dealer

Address: 1546 NJ-23, Wayne, NJ 07470, USA

Phone: +19732397648

Rating: 4.7
based on 210 reviews.

Customer Service

Pros:

  • "From the moment we parked our car at the Enterprise Sales Wayne NJ location to go in, we were treated warmly."
  • "Everyone here was amazing. Luis and Amy(Wayne Office) were the truth."
  • "Every one was so helpful and took the time to make sure my needs were met."
  • "The entire staff here is awesome! Lauren found exactly what I needed that fit my needs perfectly."
  • "Everyone was very nice and offered us something to drink and insisted we were comfortable."
  • "The employees at Enterprise made my car purchase stress-free, enjoyable, and beyond easy."
  • "The best customer service I have ever experienced."

Cons:

  • "Very disappointed. After sale complete customer service is non-existent."
  • "Needs improvement in their after sales customer service. In today's world no body can wait 90 days for title."
  • "The manager Matt was dismissive and rude on the phone about this potential safety issue."
  • "Managers refuse to answer my calls. Managers refuse to call me back."
  • "Very poor service and follow-up."
  • "The manager Paul is the most manipulative lying person i have ever come in contact with."
  • "However, the appointment was never made for the door and what should have taken a week for the headphones took over a month with phone calls and emails to Justin."

Buying Experience

Pros:

  • "It was very positive experience getting the car from here."
  • "Bought my car from this location. The experience was outstanding. It was seamless and transparent."
  • "I had a great overall buying experience at Enterprise Car Sales of Wayne, NJ."
  • "I can't stop telling everyone about how amazing my car buying process was."
  • "Overall I received a positive experience at Enterprise and I would recommend people to stop by Enterprise if they’re ready to purchase a car."
  • "The 'no hassle' pricing, picking out the types of vehicle we wanted... all in a couple of hours, was great."
  • "I would strongly encourage anyone to consider purchasing through enterprise. No sales pitches. No hassles. No stress."

Cons:

  • "I feel that the vehicle purchased should have no mechanical issues.. But there are."
  • "I would not recommend buying a car from enterprise at all."
  • "You’re better off buying elsewhere."
  • "Would not recommend."
  • "I would not consider purchasing a car from this location or possibly enterprise in general."
  • "Wish I didn’t buy a car here. They sold me the car with the wrong size brake rotors."
  • "I GOT NO LUCK WITH ENTERPRISE CAR SALES, MY LOCAL STORE IN PA OFFER ME $12000 to $15000 FOR MY TRADE BUT TRY TO SWITCH AND BAIT ME FOR DIFFERENT UNIT I WALKD AWAY!"

Vehicle Condition

Pros:

  • "The car was spotless and the mileage was low."
  • "The Hyundai I purchased was priced right, in excellent condition."
  • "This was the third purchase from Enterprise Car Sales. Every experience has been wonderful and the cars have been in excellent condition both physically and mechanically."
  • "The vehicle was very clean and seemed to be in great condition."
  • "The Truck has 15k miles on it and looks like it just left the showroom."
  • "Purchased a 2019 Hyundai Santa Fe Se {HTRAC} very low miles in immaculate condition."
  • "The car had been completely gone over - replacing the tires and brakes."

Cons:

  • "NOTHING was repaired except the heat shield."
  • "The car I bought had a damaged windshield that I didn't notice."
  • "Also the right rear wheel had gouges in it as it must have hit a curb at some point."
  • "The mechanic told me it would take half a day to fix what was wrong with the vehicle. but ended up taking a week finally get the car back and the brakes are grinding."
  • "Do not recommend there is definitely problems with the cars and they don’t want to pay to fix it."
  • "We were a little disappointed, that the next morning we realized the driver seat was ripped in the seam and could not see it at dusk when we looked at the car."
  • "I did later discover that my car had a replacement bumper that was noticed immediately by my mechanic. I wish I had been informed of this."

Staff and Service

Pros:

  • "Juan was friendly and very knowledgeable about my vehicle."
  • "Jared was professional, knowledgeable and not pushy."
  • "Phil and Matt were amazing. They made sure to explain everything and answered every question big and small."
  • "Paul Gibson and Jared Milligan at this dealership were exceptional."
  • "I had Jared from Wayne NJ - I personally googled to leave a review. He is an Exceptional Sale Man, he handled our needs with great care."
  • "Our Sales Rep, Jared, was professional, friendly and searched for the car we wanted."
  • "The agent was super friendly and informative."

Cons:

  • "The certification process was not handled well. Each tire had a different pressure."
  • "The left front had 51lbs, the right front had 44lbs. This caused a vibration that I complained about."
  • "The car didnt even pass inspection when they let us drive it off of the lot."
  • "The agent implied that I’d had a pet in the car because of scattered 'fur' in the front and back seat."
  • "While driving the license plate light housing fell out while driving."
  • "There was an issue with the first car I was having delivered."
  • "We bought the 2021 jeep compass trailhawk in March. Since day 1 of the purchase we have struggled with the vehicle."

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