Manhasset Superstore Reviews Summary

Customer Service

Pros:

• "Joe one of the service advisors, always ensures top quality service and that my car is always taken care of."
• "Every staff member is consistently friendly and professional, and the communication is great."
• "The valet boys are so kind and the minute you walk in the dealership you are greeted right away."
• "Vincent Ortolani went above and beyond to help."
• "The entire service department at INFINITI of Manhasset is knowledgeable, precise, and very friendly."
• "Everyone was friendly and knowledgable."
• "The team at the check-in desk and service advisers are always friendly, helpful and efficient."

Cons:

• "These people are horrible. They love to play games with you and lie about the inventory."
• "Run far from this dealership and find anyone else to deal with!"
• "All this was lies in order to get me to come into the dealership and ultimately waste my time!"
• "One of the sales man had the audacity to yell at my fiance and I over the phone."
• "Jerry Crittendon also displayed a racist demeanor and attitude."
• "I guess, this place is a hit or miss."
• "I would never even send my worst enemy to this location. HORRIBLE CUSTOMER SERVICE."

Sales Experience

Pros:

• "I purchased my 2019 Q50s about a month ago through product specialist David Bales. I was treated with such respect and compassion."
• "George worked to get me in a better car (G37 Sport) with less miles and a better price tag at no additional cost."
• "I recently leased a Q50 from Infiniti of Manhasset and it was, without a doubt, the most pleasant auto purchase experience of my life."
• "Vinny never stopped going out of his way to get me exactly what I wanted, and at a price I could afford!"
• "I had a great experience when purchasing my new Infiniti. Sales manager Paul is a delight."
• "I am extremely happy with my new car and would highly recommend visiting Infiniti of Manhasset if you are in the market for a car."
• "Would highly recommend Infiniti of Manhassett to all my friends and family!"

Cons:

• "I'm a stickler for attention to detail this time around in my search for a new car I didn't get very good vibes from this dealer."
• "So our car was just parked in a spot and never worked on. Totally unacceptable!"
• "After an hour of waiting, their technician told me that I must've made an appointment to get a loaner."
• "The dealership had good inventory but I found the cars to be running at a high mark up of $400.00-500.00 monthly charges over MSRP in my instance for a lease that caused me to buy elsewhere."
• "I will probably not lease or purchase another car with Infiniti."
• "The guy I worked with didn't even bother to give me a quote/take us seriously or even give me his business card."
• "For 2 months, Jerry called my wife and kept telling her and insisting that 'we have a great deal for a new car, we will take care of your remaining balance and lease', we finally made it and purchased a new car. A month later after the purchase, we received a surprise bill."

Service Quality

Pros:

• "The service here was nothing short of outstanding."
• "Service was finished, car was brought out and still took them 30 minutes to get me out of there."
• "Always a pleasure!!! Great customer service!!! Everyone from the customer service representatives on the telephone to the mechanics are amazing!!!!"
• "Infiniti of Manhasset is one of the best places to have service done to your car."
• "They offer outstanding service that has always gone beyond my expectations."
• "The service department even had my car washed and vacuumed."
• "Great service. My repair was lengthy and complicated... The team was professional and Vinnie the service manager took a personal interest in solving the problem."

Cons:

• "After bringing my car in for oil change and tire rotation I magically find scratches on two of my rims."
• "I was charged an extra 4% on my bill because I was paying with a credit card... I was never notified by anyone in advance that this would be happening."
• "Heads up though, they started charging a 4% fee for credit card payments."
• "Very negative experience! Very deceptive, unprofessional and unorganized!"
• "Totally unprofessional and unacceptable!"
• "If I could give zero stars I would. Worst service. Blew me off when I told them my car kept dying."
• "I found I had a flat tire after working all night at Northshore University hospital, so I had my car towed here... Honestly and truly the most incompetent, uncaring, unempathetic scum of a dealership I've ever had to deal with."