DeCozen Chrysler Jeep Dodge RAM Reviews Summary

Customer Service

Pros:

• "Roberto Milton treated us like one of the family."
• "Always happy with my service at Decozen."
• "Joe Manze was terrific."
• "He also was available to answer any questions and/or address any concerns."
• "Service is always great."
• "Once again, John made the process easy to understand and my time was respected."
• "John Bowler the Sr. Sales rep was extremely helpful and pleasant to work with."

Cons:

• "She recommended repairs which I paid for but didn’t fix the problem."
• "Ran me around for months, not returning phone calls after leaving detailed messages."
• "Salesman was dismissive & rude."
• "Absolutely terrible customer service! Do not go here!!!"
• "Bill from the Services Department was so rude and condescending."
• "Terrible customer service."
• "Service representative Tony is unprofessional and condescending!!"

Dealership Experience

Pros:

• "I don’t remember buying a car ever being this easy before, highly recommend!!"
• "Salesman was pretty good, no frills, no issues."
• "They have a nice inventory of cars too."
• "And their showroom has an incredible stock of fine looking vehicles."
• "I highly recommend this dealership if searching for a Jeep, especially!"
• "We will definitely come back again and we will recommend them to our friends and family. 5 stars!"
• "The best car we've had from the easiest and most convenient Dealership."

Cons:

• "They obviously sold the car to someone else."
• "I WILL NEVER GO BACK THERE NOR WILL I RECOMMEND ANYONE TO GAMBLE SPENDING THIER MONEY AND TIME in this dealership."
• "Decent dealership, but be wary of Roberto."
• "I will never spend another dime at this dealership."
• "WATCH OUT! They are SCAMMERS!!"
• "Stay away! Worst experience ever."
• "This place is a joke, I called Saturday to schedule an appointment for today / 9am with a loaner.."

Financial Aspects

Pros:

• "My warranty pays for 100 percent of parts and labor."
• "They have a huge selection, very honest and upfront, very simple buying process."
• "Absolutely the best place to buy a car!!"
• "Huge thanks to our personal Agent, Basir…"
• "Professional caring and knowledgeable workers I would recommend Mr. John Bukowski as someone to look for."
• "Excellent customer service, gave me a great deal and had a wonderful experience."
• "This was absolutely the best car buying experience I've had in 18 years."