Schumacher Chevrolet Buick of Boonton Reviews Summary

Customer Service

Pros:

• "Andrew truly saved the day for us and went the extra mile to get us back on the road."
• "The entire staff... are the nicest people in the business."
• "Chris in Service is a superb employee. Kept me up-to-date on the repairs to my Buick 2018 LaCross which we had to wait for parts but the job was completed and done perfectly."
• "Great service and competitive pricing, as usual."
• "The service was excellent."
• "Service writer had a great personality. Made sure I was taken care of from start to finish."
• "Very friendly and willing to explain everything as well as sending texts to let you know the status of your vehicle while waiting."

Cons:

• "Save yourself the hassle and shop elsewhere for your vehicle."
• "I was lied to that transportation would be provided for me to the dealership to pick up my car, as I was never offered a loaner over the 3 weeks it was at the dealership."
• "We went an entire week with no calls as to the status, despite our repeated calls to inquire."
• "Terrible customer service. I called to turn in lease, told me 'lot was full'."
• "Wow I can’t begin to explain how terrible the service is at Schumacher Chevy-Buick of Booton."
• "Having been told several conflicting stories by various members of the dealership, only to find the vehicle was supposedly then sold is extremely disappointing."
• "Terrible way to do business and treat (potential) customers."

Sales Experience

Pros:

• "The whole experience from start to finish was completely seamless from Vinny in sales to Charlie in F/I."
• "Best place I could have chosen to buy my first brand new truck."
• "Vinnie always goes above and beyond. That is why I refer friends and family."
• "I had a great experience with the Schumacher sales team they worked out the price I needed and the buying of this car was hassle free."
• "Vinnie has been extremely helpful with making sure I was able to get the vehicle I wanted and answer any and all questions I have."
• "Ken S. in the Finance department spent quality time going over our options and let us decide what was best for our family."
• "I've bought many cars and had a good experience here, they're not sharks."

Cons:

• "As stated previously, we will NOT be returning."
• "I will never do business with this dealership again."
• "Took my business somewhere else."
• "Horrible place and horrible service! They forgot to put in the o ring on the oil filter so it sprayed oil all over the engine bay."
• "Worst service ever..."
• "AVOID AT ALL COSTS!"
• "This is really bad. Please do not visit them as they are unprofessional."

Vehicle Service & Repair

Pros:

• "Service guys were nice and all. I just wish the service techs would grease the zirk fittings."
• "Always a great experience never try to upsell products we don't need."
• "I bought a certified 2011 Chevy Tahoe ltz about 4 months ago from Dalessio Chevrolet and the rear hitch cover, bumper step pad came loose from the vehicle... I am very satisfied with the level of service i received."
• "Love these guys in the repair shop!"
• "Exceeded expectations."
• "Love these guys in the repair shop! Brian was very helpful when it came to my personal vehicle and my work vehicle."
• "I Love Dalessio Chevrolet!"

Cons:

• "I had to bring it into the service center three separate times."
• "They kept our car for 45 days... the car was now leaking oil which wasn’t an issue before."
• "Brought 2019 suburban in because the entertainment screen was not functioning properly... Wasted 3 weeks of my time."
• "The dealer unsuccessfully tried to have GM cover the costs and at that point there was nothing else they could do."
• "Was disappointed when I saw a tech using an Impact gun with no torque stick attached, Tire pressures were not checked."
• "Brought 2019 suburban in because the entertainment screen was not functioning properly... Wasted 3 weeks of my time."
• "Stay away… purchased a car here about 4 years ago, was told there was no accidents on the vehicle. 4 years later the car breaks down."