Quality Auto Center of Springfield Reviews Summary

Customer Service

Pros:

• "Samuel Thompson was professional and very knowledgeable in his area of expertise."
• "Samuel exceeded all expectations! He was honest, thorough, and patient, with phenomenal customer service skills."
• "I will definitely be recommending him to my friends and family."
• "Best experience ever purchasing a car. Sam is very friendly, attentive and knowledgeable."
• "Rupert was very friendly and patient as I test-drove a few cars before deciding on the Hyundai Kona."
• "Samuel Thompson was Awesome throughout the entire process. His customer service skills are above and beyond."
• "Samuel is the best salesman that I encountered with in the years that I’ve been purchasing cars."

Cons:

• "The sales rep Harry made it sound like the three minutes it would take to walk outside with a cell phone to take/text a few pictures would be this life sized ordeal and would need some time."
• "After spending time with what I was told, a salesman on the dealership showroom floor, I was lied to."
• "Harry is a sleazy used car salesperson who lies through the teeth to bring anyone in."
• "JUST DO NOT GO TO THE SALES GUY Rupert !!!"
• "From the beginning, he had a very poor and dismissive attitude."
• "They just want your money, after they sell the car, the sales person won’t even take a phone call to help you with questions or updates you need."
• "Front desk ladies are rude and obnoxious."

Pricing and Fees

Pros:

• "He found me every possible rebate and made sure I was happy with the purchase."
• "Their commitment to offering high-quality used cars is evident in the vehicle's excellent condition."
• "The car had no issues at all and was well priced."
• "Sam negotiated a great deal for me and Jean walked me through the entire process."
• "Great value for the trade-in and great deal on the new car."
• "Pricing and financing were extremely fair."
• "The car was exactly as advertised, and in perfect working condition."

Cons:

• "When it came time to review numbers they added a $1,250 destination fee and a $3,850 re-conditioning fee on top of the sale price."
• "Cars prices online and not the prices you pay. They are lease prices."
• "The 2 hidden fees added up to over $5000 which brought their advertised price from $23,500 to $28,500 before tax."
• "Stop playing games with hidden fees!"
• "Almost 10k in additional incidentals that I was not informed of."
• "The $29,000 vehicle, plus $700 documentation fee, and are you ready for the?!?!?! a whopping $4,800 reconditioning fee."
• "Whatever price you see listed, add another 5-7k dollars to that price."

Dealership Experience

Pros:

• "Lovin' my new car and highly recommend these guys for a rad car-buying experience!"
• "I recently had the pleasure of purchasing a vehicle from Miguel at Quality Auto."
• "This was the first time buying a car and my experience with them have been pleasant."
• "I took a BMW 428i here, and it was a truly outstanding experience."
• "My experience was outstanding in every way."
• "The entire staff was friendly and professional."
• "I'm thrilled with my new-to-me Chevrolet Impala! The team made my car-buying experience seamless and enjoyable."