Toyota City Reviews Summary

Customer Service

Pros:

• "Joe helped show me all the features my car has. Joe is great- very helpful and knowledgeable!"
• "Joseph spent over an hour going over every item on the car with me and answered all of my questions thoroughly and with great patience."
• "Everyone was very professional and kind, including Jack, Jason, and Joe."
• "Joe was amazing to explain how the car works."
• "Gary, our salesman, was great. He was very knowledgeable. At no time did I feel any sales pressure."
• "All of the staff are friendly, they are very helpful."
• "Joe (Delivery Coordinator) did an extraordinary precise walk around of my vehicle inside and out!"

Cons:

• "Be careful buying a warranty from them- they do not honor their warranties!!!"
• "I have been calling to reach John in the finance department but I have left several voicemails and he hasn't returned my calls."
• "It took longer than expected to work out a deal and get everything squared away which is why I'm giving a 4 star."
• "I had terrible experience with dealers in the Bronx specially with City World toyota at Boston road which is the closet to home but they have a terrible service and they try to scam you giving you a discount from one side and raise the initial price for the car resulting as a huge final price."
• "Horrible experience in trying to purchase a certified pre-owned vehicle."
• "They claim no hidden fees and price transparency but yet tack $10,000 on to a $82,000 MSRP as a dealer adjustment."
• "Had the absolute worst experience here. Tried to take advantage of me as an immigrant."

Finance & Pricing

Pros:

• "The financial advisor Mr. Jason, very straight forward and very transparent regarding financial transaction."
• "There were no hidden fees or surprises, which gave me peace of mind and confidence in my decision."
• "No scams like NYC. No tricks."
• "We got a 5yrs auto loan at 1.99 interest rate with no early payments completion penalty."
• "No additional fees were added to the price that was advertised."
• "TRANSPARENT- no hidden fees from the MSRP of the vehicle till checkin it out."
• "The transaction was easy and seamless."

Cons:

• "The leasing price sounded like something I could afford, but when I got to Mustafa, he talked me into purchasing the vehicle, which he said would save me money in the long run, but, of course, the monthly payments turned out to be much more expensive."
• "I am wondering if this bait and switch was deliberate."
• "Terrible experience when all I wanted to do was purchase the $70,000 truck that I had reserved weeks prior."
• "I also felt he went over the financing a bit too fast."
• "Toyota city stole my Identity and tried to sale a car under my name."
• "Drive 5 hours to purchase a truck that I had reserved 4 weeks prior... they add $10,000 to the cost of the truck and offer nearly $10,000 under the KBB for my trade."
• "I got a great loan rate through Bank of America, but this dealership does not have a relationship with them so I had to go through a manual process to secure the loan."

Facility & Staff

Pros:

• "Place is clean and friendly."
• "What a great facility. The showroom is bright and cheery just like their staff."
• "The entire staff was knowledgeable, personable, accommodating, and direct."
• "The entire staff was kind and welcoming, and I would recommend anyone looking for a Toyota to check them out."
• "The staff there are respectful, diligent, efficient and transparent."
• "Everyone at the dealership was great. The best car buying experience I’ve ever had."
• "The showroom has been completely renovated and is very modern and appealing."

Cons:

• "Buyer beware. Greed is worth more to this dealership than integrity."
• "They have a sign in the showroom stating their values of transparency in all things including pricing, efficiency, and respect. None of this happened in my interaction with the dealership."
• "Made an appointment specifically to get my state inspection done only to be told they couldn’t do it upon my arrival."
• "I went to one Toyota dealership and I didn’t feel welcome."
• "Three years later, I had such a different experience. Staff was dismissive, rude, nasty."
• "If you like risking your life, then this is the Toyota repair shop for you."
• "Awful experience, I don't understand how this place have so many 5stars."

Overall Experience

Pros:

• "I would definitely recommend this place of business to anyone who’s looking to purchase a new vehicle."
• "Highly recommend!"
• "Would highly recommend Toyota city!!"
• "Had a great experience at Toyota City! They were very welcoming and super friendly."
• "The entire Toyota City team is amazing!"
• "I will definitely continue to buy and lease my cars at Toyota City."
• "I have never had a better experience at a car dealership."

Cons:

• "This was a really disappointing experience and the only time I've left a car dealership feeling taken advantage of."
• "Not only are they dishonest, their behavior is criminal."
• "Unfortunately, after 4 RAVs, I've had to move on since loyalty seems to be lost."
• "Would not recommend to anyone with a Toyota."
• "One thing i hate is walking into a dealership and feeling like a piece of meat amongst the vulture salespeople looking to rip you off."
• "My husband and I went to buy a used car. We had called the day before to let them know which car we were interested in looking at. When we arrived, one of the managers had taken the car off the lot as a 'demo' car and was on his way to Connecticut. We had to wait over an hour for him to return with the car."
• "I drove to NY for my father’s funeral and realized my front, right headlight was out. I called Toyota City in the early afternoon to get an appointment but no one answered the phone or called me back."