NYC AUTOMART INC Reviews Summary

Category: Car dealer New York

Address: 120-49 Flatlands Ave, Brooklyn, NY 11207, USA

Phone: +17184847540

Rating: 3.9
based on 315 reviews.

Customer Service

Pros:

  • "Great Dealership. No matter your circumstances they can get you in a car you want."
  • "I had an excellent experience purchasing my vehicle. It was easy with great customer service."
  • "This was an immaculate experience. There was excellent customer service and even better car quality."
  • "Great customer service skills was a major plus for me."
  • "Courteous and professional staff, made us feel comfortable and welcomed."
  • "All staff were friendly and very resourceful."
  • "The staff was excellent they are very professional and HONEST."

Cons:

  • "The most unprofessional staff, including the “manager.”"
  • "The customer service there was terrible."
  • "Bizarre sales team- was trying to get in touch with the manager for two days. He didn’t call back."
  • "The rude salesman that answered the phone when I called told me nothing was wrong with the vehicle I was inquiring about."
  • "Customer service is rude and unhelpful at best."
  • "Very rude. Was inquiring about a car and the initial tone sounded like he did not even want to answer the phone."
  • "Staff was extremely unhelpful and unfriendly."

Advertising and Availability

Pros:

  • "Would definitely recommend."
  • "I highly recommend going there."
  • "I would definitely recommend this place to first time buyers."
  • "I highly recommend NYCautomart!"
  • "I highly recommend this business. They will give you the best deal and work with your budget."
  • "We highly recommend them to everyone."
  • "I would really recommend them if your loooking for a place."

Cons:

  • "False information provided by sales associates saying car “ Acura TSX, 2010”, runs great and in perfect cosmetic condition."
  • "They post good car with a good price deal online but its all a lie."
  • "I promise you the car you want WILL NOT BE THERE."
  • "They are scaming people I call them to confirm are the car still aveilable they said yes and after one hour when I arived there they dis nor have that car."
  • "False advertisement! Spent $170 on Carfax and commute after being told the cars were available only to find out they never were in the first place."
  • "They advertise car for months after they have been sold."
  • "Advertised a vehicle then when I got there they said that the car had no engine or transmission."

Price and Value

Pros:

  • "One thing I loved most about the men here is that they were HONEST salesman."
  • "I’ve come down for one car but left with another which was much better n they’d work with me."
  • "Timmy was very helpful and pushed for me to be able to leave off the lot with a good price."
  • "I am very satisfied with the excellent customer service given by William... In addition, I admire the patience exhibited by Dean, he took time out to walk with me to view the vehicles in order for me to make a decision..."
  • "Great customer service, honest and helped me leave with a great car."
  • "They kept their word and got me to leave with a car."
  • "The Whole NYC AUTOMART Staff were helpful, professional."

Cons:

  • "They said it had an oil leak and showed me a similar model with triple the amount of miles and $10k more!"
  • "These people are a fraud people dont waste your time or money with them."
  • "They are fraudulent, they’ll smile in your face while screwing you over. Bumping up car prices by another $5,000."
  • "Charged me $1000 MORE than the listed sale price for the car."
  • "They dont ever deserve 1 star ... I go in there to buy a 10 thousand dollar car. By the time the financing was approved the car was 20 thousand."
  • "I was prepared to put money down for the cheaper car that they had listed, but now I have negative equity on my car loan and owe huge amount of interest... I'm completely upside down."
  • "Bought a 2016 accord with 52k miles priced at 21k.... overpriced."

Vehicle Condition

Pros:

  • "This was an immaculate experience. There was excellent customer service and even better car quality."
  • "Timmy asked all the right questions about my car buying needs and helped me find a 2018 Nissan Altima that looks and runs beautifully."
  • "I just drove off in my BMW X1!"
  • "I came here to purchase a used vehicle. I got it for a great price and professional service."
  • "Everyone made me feel welcome and made sure I got what I wanted."
  • "I had an amazing experience at NYC Automart INC!!! From the sales staff, management down to the detailers they were all 5 stars with professionalism, honesty and dedication."
  • "Shout out to Timmy and William for helping me get a 2015 Mini Cooper S."

Cons:

  • "Car listed on site was shown as a car with no problems but when seen in person the mirror was broken."
  • "The brakes are more rusty then you ever seen before. The seats are ripped and so on."
  • "As soon as I drove off the lot I noticed several maintenance issues as well as cosmetic damage to the rear of the vehicle."
  • "The car was in really bad cosmetic and interior condition, no air pressure in tires, looked like nobody had ever moved it for months."
  • "I go look at the car and it look like it came straight from the junk yard across the street."
  • "The car looked like it was an abandoned car. The driver side handle was missing, it was rusty all around, lots of scratches, tires deflated."
  • "I came to view a car that I saw online in 'great condition' as was advertised and when I drove 2 hours away to come and view it, the car was not even in the condition to be driven out of the lot."

Thanks! Your review is awaiting moderation.