Address: 120-49 Flatlands Ave, Brooklyn, NY 11207, USA
Phone: +17184847540
Rating: 3.9
based on 315 reviews.
Customer Service
Pros:
"Great Dealership. No matter your circumstances they can get you in a car you want."
"I had an excellent experience purchasing my vehicle. It was easy with great customer service."
"This was an immaculate experience. There was excellent customer service and even better car quality."
"Great customer service skills was a major plus for me."
"Courteous and professional staff, made us feel comfortable and welcomed."
"All staff were friendly and very resourceful."
"The staff was excellent they are very professional and HONEST."
Cons:
"The most unprofessional staff, including the “manager.”"
"The customer service there was terrible."
"Bizarre sales team- was trying to get in touch with the manager for two days. He didn’t call back."
"The rude salesman that answered the phone when I called told me nothing was wrong with the vehicle I was inquiring about."
"Customer service is rude and unhelpful at best."
"Very rude. Was inquiring about a car and the initial tone sounded like he did not even want to answer the phone."
"Staff was extremely unhelpful and unfriendly."
Advertising and Availability
Pros:
"Would definitely recommend."
"I highly recommend going there."
"I would definitely recommend this place to first time buyers."
"I highly recommend NYCautomart!"
"I highly recommend this business. They will give you the best deal and work with your budget."
"We highly recommend them to everyone."
"I would really recommend them if your loooking for a place."
Cons:
"False information provided by sales associates saying car “ Acura TSX, 2010”, runs great and in perfect cosmetic condition."
"They post good car with a good price deal online but its all a lie."
"I promise you the car you want WILL NOT BE THERE."
"They are scaming people I call them to confirm are the car still aveilable they said yes and after one hour when I arived there they dis nor have that car."
"False advertisement! Spent $170 on Carfax and commute after being told the cars were available only to find out they never were in the first place."
"They advertise car for months after they have been sold."
"Advertised a vehicle then when I got there they said that the car had no engine or transmission."
Price and Value
Pros:
"One thing I loved most about the men here is that they were HONEST salesman."
"I’ve come down for one car but left with another which was much better n they’d work with me."
"Timmy was very helpful and pushed for me to be able to leave off the lot with a good price."
"I am very satisfied with the excellent customer service given by William... In addition, I admire the patience exhibited by Dean, he took time out to walk with me to view the vehicles in order for me to make a decision..."
"Great customer service, honest and helped me leave with a great car."
"They kept their word and got me to leave with a car."
"The Whole NYC AUTOMART Staff were helpful, professional."
Cons:
"They said it had an oil leak and showed me a similar model with triple the amount of miles and $10k more!"
"These people are a fraud people dont waste your time or money with them."
"They are fraudulent, they’ll smile in your face while screwing you over. Bumping up car prices by another $5,000."
"Charged me $1000 MORE than the listed sale price for the car."
"They dont ever deserve 1 star ... I go in there to buy a 10 thousand dollar car. By the time the financing was approved the car was 20 thousand."
"I was prepared to put money down for the cheaper car that they had listed, but now I have negative equity on my car loan and owe huge amount of interest... I'm completely upside down."
"Bought a 2016 accord with 52k miles priced at 21k.... overpriced."
Vehicle Condition
Pros:
"This was an immaculate experience. There was excellent customer service and even better car quality."
"Timmy asked all the right questions about my car buying needs and helped me find a 2018 Nissan Altima that looks and runs beautifully."
"I just drove off in my BMW X1!"
"I came here to purchase a used vehicle. I got it for a great price and professional service."
"Everyone made me feel welcome and made sure I got what I wanted."
"I had an amazing experience at NYC Automart INC!!! From the sales staff, management down to the detailers they were all 5 stars with professionalism, honesty and dedication."
"Shout out to Timmy and William for helping me get a 2015 Mini Cooper S."
Cons:
"Car listed on site was shown as a car with no problems but when seen in person the mirror was broken."
"The brakes are more rusty then you ever seen before. The seats are ripped and so on."
"As soon as I drove off the lot I noticed several maintenance issues as well as cosmetic damage to the rear of the vehicle."
"The car was in really bad cosmetic and interior condition, no air pressure in tires, looked like nobody had ever moved it for months."
"I go look at the car and it look like it came straight from the junk yard across the street."
"The car looked like it was an abandoned car. The driver side handle was missing, it was rusty all around, lots of scratches, tires deflated."
"I came to view a car that I saw online in 'great condition' as was advertised and when I drove 2 hours away to come and view it, the car was not even in the condition to be driven out of the lot."