Chick-fil-A Reviews Summary

Food Quality

Pros:

• "The food was delicious, Mmmm those waffle fries!!"
• "The food is so consistently delicious, fresh and hot."
• "The food was fresh and well presented as usual."
• "Fries are always fresh and salted to perfection."
• "You actually taste the food as real, not something artificial."
• "The best, fresh 'real' chicken you can get whether it's the chicken sandwiches or nuggets!!"
• "Food was great too."

Cons:

• "Ordered a chicken sandwich here on 11/21 and it had a weird taste almost as if the oil was bad."
• "The meal I had at this particular establishment was mediocre."
• "The piece of chicken was small compared to KFC and the buns were so dry at they crumbled as we ate them."
• "The chicken was cold and rubbery and the bacon was cold and limp."
• "The french fries were greasy and the ice tea lacked flavor."
• "The food was gross... Disgusting oily, the potatoes were old, cheese was not melted and the sandwich tasted old."
• "Food tasted either poorly cooked, over cooked, stale or just straight up rotten on any given day."

Customer Service

Pros:

• "Absolutely efficient staff, 100% friendly, ask if we need anything else.. these are kids serving me!!"
• "The staff was wonderful, continually addressing me with apologies for the wait."
• "The staff is friendly, they offer mints and even anti-microbial purell wet-wipes!"
• "Consistently great. Superb service."
• "The whole staff was actually really friendly and asked how everything was a few times."
• "Very pleasant experience at this facility!"
• "Was impressed with the friendliness of the staff."

Cons:

• "Total waste of time and incompetent staffs"
• "Disrespected at the drive-through"
• "She rolled her eyes, and said 'what do you want?'"
• "I assure you there was no misunderstanding I ordered a specific item and she got upset when her upsell pitch didn’t work and became condescending."
• "The staff totally forgot about the drinks I ordered"
• "Poor customer service!!! Absolutely horrendous to consider yourself a chick fil a with this service."
• "the employees don't seem to care"

Cleanliness

Pros:

• "There's a really nice patio with plenty of tables outside."
• "The restaurant is clean and well organized."
• "The place was clean."
• "Everything were clean, spotless and very organized."
• "The outside grounds was litter free and the area was well groomed."
• "Bright wide open dining room with many windows."
• "The dining area was clean."

Cons:

• "Worst chick fil a for cleanliness. Was here today at 7:15 pm and tables and floors were dirty."
• "Some of the bench seats are worn and torn."
• "There were no staff members nearby to enforce the no shoes rule for the kids inside the playplace."
• "When we arrived home we found that they did not put our Cobb salad with the order."
• "This chick-fil-a use to be managed better... The staff gets orders wrong all the time."
• "The chicken sandwich was dry, and the fries were cold and soggy."
• "I took my 13-year-old daughter and her friend to this location and there was a hair in there food."

Efficiency

Pros:

• "Due to the pandemic they have a great system people outside with hand sanitizers very friendly service."
• "The Chick-fil-A app works perfectly. I'm able to pick up my food with ease."
• "Our food was literally ready in under 5 minutes. It was hot, fresh, delicious."
• "We were shocked when we entered and found a line to the door but much to my surprise it moved very quickly and our food was delivered HOT & FRESH."
• "Even with the shutdown of the restaurant due to the Corona pandemic, the place had a very able drive up staff which moved two lines of traffic expeditiously."
• "Quick service on a Friday at lunchtime."
• "The food was hot, fresh and tasty."

Cons:

• "Food is always good but for some reason after 9 they always have you waiting soooo long at the kiosk to order the food."
• "Waited 20 minutes in line and there was two lanes open."
• "Have never been able to get served within less than 20 minutes."
• "The line here will at times everyday around lunch be around the corner and out of the parking lot."
• "Drive thru was unexceptionally long."
• "I've been in line for 40 minutes so far and there were only 5 cars ahead."
• "I waited at least 40 mins in the drive thru to pick up my mobile order."