Freddy's Frozen Custard & Steakburgers Reviews Summary

Burger Quality

Pros:

• "The burgers are tasty and juicy."
• "The burger was A-MA-ZING and kind of reminds me of in-n-out a little bit."
• "The burgers have a distinct flavor of their own."
• "The steak burgers are so delicious, as well as the frozen custard."
• "The burgers are delicious and are made fresh to order."
• "Great burger different from many ive had i rate it a 9/10 for burger taste."
• "Their burgers are so easy to digest for a beef product."

Cons:

• "First, it's overpriced, second, it's greasy and SALTY the burger had an awful after taste for $7."
• "They were the greasiest hamburgers I ever had and not that tasty."
• "The hotdog and burger had a funny taste to them."
• "Burger is so much thin bad quality of meat and chicken."
• "The burger patties were thin, but juicy."
• "The burger was super greasy and the steak meat was too thin."
• "Horrible food. Burger was too salty."

Customer Service

Pros:

• "The service friendly and the food delightful."
• "Karl, thank you for making my little girls’ day extra special with her ice cream."
• "He reached out to me to apologize. Very kind professional man."
• "The service was good, being it was my first time they were very patient and once my order was placed the line went quickly."
• "The hosts are courteous, you have to order at the POS and pick your food when your bill number is called."
• "The manager is definitely top class. Very cool older gentleman who treated my family like we were his own."
• "Special shoutout to the staff and their manager who have the best customer service."

Cons:

• "You can't order online and pick up in the drive up line. Why do we have to cone in?"
• "30 minutes in drive thru and the food was cold."
• "Maybe it's this location but customer service sucks."
• "The Customer Service was horrendous. The young lady that took my order had an unpleasant attitude and voice."
• "Then the person taken order sounded miserable, told them it was my first time their and they didn’t even say welcome."
• "Completely lacks even a Significance of what Customer Service stands for."
• "Food was cold service was horrible."

Cleanliness

Pros:

• "The restaurant is very clean and comfortable!"
• "The store was clean and the manager Carl was super friendly!"
• "The place is clean and all the workers are wearing masks."
• "The restaurant itself is clean. The staff are very polite."
• "Inside is so clean, comfortable and spacious."
• "Very nice clean restaurant. The walls are very nicely decorated with Freddy’s memorabilia."
• "The staff was friendly. The restaurant was very clean and welcoming."

Cons:

• "Only complaint was tables were not wiped off and garbage was overflowing."
• "The parking lot is atrocious I will say that."
• "Plenty of staff yet still extremely dirty facility and plenty of waiting for food and beverages."
• "My whole order was messed up but it was so busy I wasn’t going to go back."
• "My poor burger was burned and dry no lettuce or tomatoes."
• "Unfortunately the associate that took my order wasn't interested in work at all."
• "Just tried going inside to order some ice cream and was ignored for five minutes before our order was taken."