"This trip was a guy named Rufus, he was the sweetest, respectful and most helpful young man."
"Helpful employees, and hygienic area."
"The staff from as far as seen treated all the customers with such upbeat respect and kindness."
"The woman was courteous and when not taking orders she was helping bag up orders to give to customers waiting."
"Thank you for keeping the place clean, for your in-restaurant service (bringing the meal to the table), for the manager going to each table and asking if things are ok, for energizing all workers to be courteous and focused = really impressive."
"The people here are all friendly and efficient."
"The manager was so nice and stopped by our table twice."
Cons:
"Drive through seems to be the main problem... Always something missing or misplaced..."
"Horrible experience, I will not go to this McDonald’s again."
"First the person taking my order March 10th at 11:55 was super rude and condescending."
"Manger is rude and you think you would help with an order that was sent to the wrong one also let it be known I was with my group on lunch but instead shrugged her shoulders and told me oh well."
"Staff is super rude."
"Horrible customer service."
"The woman who took the orders was very indifferent and angry."
Food Quality
Pros:
"All I can say when a McDonald’s is crowded like this one you will definitely always get a fresh food you will just love it the fries so crispy and fresh the cookies still warm the Big Mac so fresh and hot."
"Fries were salted just right and were hot."
"The double quarter pounder I had tasted fresh and the meat was delicious."
"The food was on point. Like, legitimately great-tasting McDonald’s. Restaurant was clean. Staff was friendly enough for how busy the drive-thru was."
"One of the rare McD's that had crispy, nongreasy French fries with the right amount of salt."
"Its cheap and its fast. Best fries."
"Ordered on the kiosk and food came out within minutes, hot and correct."
Cons:
"Terrible...the burger bun was ROCK HARD."
"The fries tasted like hash browns and their hash browns tasted like chicken."
"This is what my 'McFlurry' looked like. No ice cream, not mixed, not even the right cup."
"The coffee my wife got was basically water."
"The French fries are old and taste like they have been reheated and the sweet tea taste like garbage."
"After waiting over a half hour to get our food we received dried chicken nuggets, the wrong sauces, and lacked an item."
"Ordered a spicy chicken sandwich and the bread was stale as hell, the quarter pounder was oozing oil."
Operational Efficiency
Pros:
"Food was served fast!"
"Drive thru goes quick and they've NEVER messed up my order yet."
"The kiosks speed things up and the cashiers are always friendly which is great."
Cons:
"The slowest 'fast' food service I have ever experienced in my entire life."
"Drive thru has been really slow."
"The automated ordering is great, but most of the time it's not working."
"You will wait for over 15 minutes for your order and it will most likely be wrong."
"Did a curbside order and it took over twenty minutes to get our food!"
"The drive-through line was insane and ridiculous spent 20 minutes trying to get an ice coffee and an ice cream."
"Every time I go there I wait forever and when I get my order not all the time but sometimes the order is wrong."
Cleanliness & Maintenance
Pros:
"Beautiful place to go and eat... well established with everything you need to go and relax do something surfing on the internet... watch the game on TV... Clean..thumbs up to them... and for being McDonald's... food is freshly cook... beautiful."
"I always enjoy the nanuet location because it is very well maintained, and very clean."
"Huge inside with tons of tables. Modern, inviting interior."
Cons:
"Omg looking through the window the place was a mess and dirty inside."
"Was greeted by a ROACH on the floor."
"Bathroom was disgusting."
"The layout of the store is not good either."
"Place is decently clean, more like 50-60%."
"The bathroom music is so loud it can damage your hearing and when I told him it was very loud they just laughed they're very bad people."
"The milkshake we got was packed wit a ton of chocolate and gross."