McDonald's Reviews Summary

Category: Fast food restaurant Brooklyn, New York

Address: 82 Court St, Brooklyn, NY 11201, USA

Phone: +19294970172

Rating: 3.5
based on 144 reviews.

Service Speed

Pros:

  • "Was there for breakfast. Quick order. Had to wait for hash brown to get cooked."
  • "You can use the kiosk or order at one open register. That or at times, the lady comes and takes your order on a clipboard. You get your food quickly."
  • "Food comes out within minutes and is on par with other locations."
  • "The service was pretty fast."
  • "Definitely worth eating at if you’re in the area and want to grab something quick! Good job team!"

Cons:

  • "By far the slowest service I've ever experienced in a McDonald's."
  • "30 min waits for McD. They need another person."
  • "Store wasn't crowded yet wait was unusually long to receive food."
  • "They took over a hour to give us our food and the lady was taking there sweet time."
  • "Too crowded the wait for your food is long slow service people don't leave their seats once they eat they stay there your only chance is to order take out if you're up for that and you got time to wait I dislike this McDonald's I'll never go back."
  • "I sat in the drive thru for basically my whole entire lunch waiting for a simple order."
  • "Really long waiting time during a not busy time.. no Orders given out for 20 minutes."

Staff and Management

Pros:

  • "Great security. My son and I was accosted by an outrageous individual and he was kindly forced to leave."
  • "The manager told a young man to fill the kiosk with paper and change the trash πŸ—‘οΈ, very good management and the young man did as she requested right away."
  • "Her composure is amazing especially because it's the lunchtime rush."
  • "Great visit with Ellie having her first Happy Meal. Staff very helpful let her trade Emmit for Wonder Woman."
  • "The staff were all very nice, efficient and helpful."
  • "The server was so polite and accurate she even let me change my order when she told me they had the Mcrib she was the best the customer service here is phenomenal."
  • "New staff is nice too!"

Cons:

  • "The employees should not be using their ear pods while on the clock, they are not attentive to customers!"
  • "The customer service was really bad. The employees were VERY RUDE!"
  • "The employees here are so incredibly rude, especially the manager with black and blonde hair."
  • "While I was waiting for my order, the employees were joking around and arguing at the same time. Not all the employees were wearing gloves."
  • "The servers attitude when asking about our orders was completely ridiculous!"
  • "Employees and manager were joking and hiding in back while customers were waiting."
  • "The cashier was unnecessarily rude."

Cleanliness

Pros:

  • "Clean store. Couple of seats downstairs with clean restroom."
  • "The food was cooked well and the establishment was kept very clean."
  • "Love going there to eat, lovely place very clean."
  • "The staff keep this McDonald's very clean."
  • "Clean...very accessible bathrooms."

Cons:

  • "The kitchen doesn't look clean."
  • "The upstairs dining area is pretty dirty with sticky tables and floors."
  • "This place was the most disgusting mcdonald’s i have ever been to."
  • "The bathroom was especially disgusting, and the tables weren’t exactly clean."
  • "The worst McDonald's I've ever been to. There is no toilet paper in the toilet, no hand towels, no hand soap."
  • "The restaurant is new, updated technology. However, it was the worst maintained fast food restaurant I have ever been in."

Order Accuracy

Pros:

  • "My order was correct & cooked as it should be."
  • "Been here a few times and my foods always fresh and made correctly."
  • "I've had very good experiences here with the food."

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