Wendy's Reviews Summary

Customer Service

Pros:

• "Staff is professional and courteous, the epitomize of great fast food."
• "The woman at the window was super nice and polite."
• "They communicated and got the orders down right."
• "I visited this Wendy's at night and over all it was fast and friendly service."
• "Convenient location and friendly staff make quick lunch a pleasant experience."
• "The staff gets 5 stars. They have always been polite with me."
• "The young lady who waited on us patient. She was also courteous and knowledgeable."

Cons:

• "Horrible customer service."
• "Customer service was horrible and rude."
• "Worst customer service ever! The employees are super slow!"
• "The service was very poor."
• "Service is always poor at this location."
• "The staff could be more polite."
• "The service was actually stellar."

Cleanliness

Pros:

• "Place stays mostly clean but sometimes may be a bit dirty but are employees clean the environment."
• "The lettuce and tomato were crispy and fresh, chicken was hot, warm and also crispy and the buns were puffy."
• "The atmosphere feels upscale."

Cons:

• "Every fast food joint I visit the tables are always dirty."
• "IT WAS DIRTY IN THERE!!! soda on the floor flies everywhere sticky counter tops etc."
• "The condiment and beverage area was dirty missing so many items."
• "The entire restaurant was dirty, there was no ice or napkins, and it smelled like old mop."
• "This location is atrocious. It was dirty, stained with soda and food on the counter and soft drinks machines."
• "It was completely DISGUSTING."
• "Some of the restaurant tables are broken or missing and some of the seats are worn and needs replacing."

Food Quality

Pros:

• "The food was handled and prepared great, fries were on point and the burger was extremely neat."
• "The food was good got a baked potato and nuggets."
• "Wendy burgers, nuggets and Chilli are always popular."
• "I know It will be fresh and cooked to perfection each time."
• "Hands down the burger is much better than Burger King and McDonald's."
• "This location had awesome staff and for the first time ever the I got fast food from a wendy's restaurant."