McDonald's Reviews Summary

Category: Fast food restaurant

Address: 537 Broadway, Bayonne, NJ 07002, USA

Phone: +12018589054

Rating: 3.4
based on 162 reviews.

Customer Service

Pros:

  • "Laura is the best Employee!"
  • "Service from staff was very friendly."
  • "The manager is nice and solved the situation but it shouldn't have taken her to step in to rectify the ordeal."
  • "Fernando is a great Security man! Nice..."
  • "Shanya is the only employee at the Bayonne NJ McDonalds. The only one completing orders or giving eye contact."
  • "Darlene, the manager, went above and beyond to ensure my student's were taken care of."
  • "The staff is great."

Cons:

  • "At times customers are left standing in line without a cashier present."
  • "The security guard is so annoying he doesn’t stop talking to people it’s very unprofessional."
  • "Manager Jocinda or however it is spelled refused to give my partner the order."
  • "The manger of night shift for 5 pm 'on Sunday' her attitude is so bad - she cant deal with customers, she close the window and cursing us her way is so bad!"
  • "The workers seem to have this mentality where any disagreement on what was ordered is automatically the customer's fault."
  • "People how work there keep screaming and yelling."
  • "The staff is constantly disorganized."

Food Quality

Pros:

  • "Good burgers, great filet of fish !!! Great deals..."
  • "Food was fresh and hot."
  • "Food is prepared to standard, though the two apple pies I received were severely overcooked to the point that the filling was almost totally dry. Other food items such as burgers and nuggets were just perfect."

Cons:

  • "The food has been subpar since the first day."
  • "The food is horrible! Food is expensive! Bread is hard fries are cold and they always get your order wrong!"
  • "There hasn’t been a single time where I revived my food and it wasn’t messed up in one way or other."
  • "The nuggets were burned beyond salvaging and were inedible."
  • "Every thing was nasty."
  • "They ALWAYS GET YOUR ORDER WRONG!"
  • "Orders are always messed up, foods cold, fries SUCK."

Price and Value

Pros:

  • "This place gives good portions of fries and has very good service!! They have very good seating areas."

Cons:

  • "This place is horrible. The food is so overpriced compared to other McDonald's."
  • "The prices are absolutely ridiculous."
  • "Yesterday I got a number 8 which is bacon egg and cheese on a bagel cost me $11.38 That cost more than the uptown diner for breakfast 👎"
  • "McDonald’s on Broadway and Bayonne New Jersey has the highest price at any McDonald’s."

Facility and Cleanliness

Pros:

  • "They have the oversized touch screens where you can order from: staff was there ready to assist."

Cons:

  • "She proceeded to sit our fries in the bag without any gloves on with her hands touching the fries."
  • "The upgrades(if you call them that), to the building are underwhelming, the driveway was clearly designed by someone who was either very high or very drunk."
  • "The restroom was very dirty."
  • "She wasn’t even wearing gloves."
  • "The building is completely falling apart .... It is way overdue for an overhaul."

Management and Staff Training

Pros:

  • "Management seems legit."
  • "The one manager is a sweetheart and you can tell she values her job."

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