Wendy's Reviews Summary

Service

Pros:

• "Very quick service. Nice employees. No complaints."
• "The hospitality of the workers was out of this world! They truly showed how much they cared for the customers and wanting to provide a good service."
• "This was a great experience I'm not sure if it was late hour timing (11pm) or just a great crew working.. not sure but food has never been so fresh as it was at that point and fries actually had enough salt!"
• "We stopped here on our way out of town 11/23/22 and on our way home 11/27/22, both times food was delicious, staff was friendly and the lobby was clean."
• "The staff are all friendly, the service is fast, and if there's ever a mistake they fix it."
• "This place and the staff is very good - an old American quality style."
• "Awesome customer service! We were traveling with a truck and horse trailer and not able to go through the drive-through but due to covid dine in is closed of course. We were able to call and Chad was able to take our order and bring it out to us! Thanks Chad!"

Cons:

• "This Wendy's frequently messes up orders. We get home and are disappointed because it's a whole different burger from what we asked for."
• "Don't even waste your time because they always close whenever. 90% off the time they close 1-2 hours early. And if you do happen to arrive when they are open you will get rude staff and a two hour wait for anything."
• "This place does not deserve to be called fast food. Not only did I have to wait way too long for someone to take my order, there is a long line at the store, and they didn’t know how to use the rewards program."
• "Terrible service terrible management total waste of time coming here."
• "They always mess up orders :( unfortunately you don't figure it out until your already home."
• "Kids who don’t know what they are doing, are running the place. Get adults to manage it and maybe it would improve the service."
• "Drive thru was only open when we stopped by at 7:40am, dining room was closed, and we needed to use the restroom."

Cleanliness

Pros:

• "The lobby was clean."
• "So clean and nice looking inside! Plus when I asked for a salad without strawberries due to an allergy they made me a fresh salad and added extra mango to make up for it. Amazing service!"
• "I love coming here whenever I have to stop at Sam's Club or on my way out of Dickson City... They are usually pretty good at keeping the establishment clean, compared to other Wendy's I've seen."

Cons:

• "Restaurant was dirty, workers were obviously unhappy, woman at register was swearing."
• "Drink station dirty. Trash overflowing inside and outside."
• "Looking into the kitchen the floor was a mess. The dining room tables were filthy."
• "The restaurant itself was absolutely disgusting!! Every table, every counter was sticky and the bathroom was dirty."
• "All the tables were dirty and the floor was filled with garbage and ketchup I am surprised no one even fell."
• "The kitchen and drink/lid area were filthy, and not the 'we've been so busy we missed a dropped fry or two' kind of way, just absolutely neglected and dirty."
• "Average Wendy's. Could use some cleaning and attention. The trash was filled, the ketchups were empty."

Food Quality

Pros:

• "This was a great experience I'm not sure if it was late hour timing (11pm) or just a great crew working.. not sure but food has never been so fresh as it was at that point and fries actually had enough salt!"
• "We stopped here on our way out of town 11/23/22 and on our way home 11/27/22, both times food was delicious, staff was friendly and the lobby was clean."
• "The only fast food joint with a burger that actually tastes like a REAL hamburger and the Frosty is legendary."
• "This is definitely one of the better locations, though. Super fresh and delicious fast food and accurate, quick service."
• "Our food was delicious and the staff was exceptional."
• "Food was very fresh. I do not like how the facility is actually set up up."
• "Great Wendy's, makes quality warm food."

Cons:

• "On some occasions I have been disappointed with the freshness, as if the food had been microwaved."
• "Wth? This is a Cobb salad? You forgot the chicken, bacon and literally half of the products."
• "Good fast food but sometimes have problems with the order, something wrong with the soda... Or not have soda or not have syrup or with the Pink lemonade... Taste like water because add too much ice."
• "Food was ok soda machine didn't work and the employees gave an attitude when i asked if they could give me soda due to the machine being down."
• "The food is good but my burger was made very sloppy and you could tell the fries were not fresh some were really salty and some were really mushy and nothing but grease."
• "Food was good but the Taco Salad could have tasted better if you have the meat with taco seasoning and instead of shredded pit the sharp cheese melted and drizzled over it."
• "The food was good but the burgers were quite greasy this last time we were there."