Surreal Creamery Reviews Summary

Ice Cream Quality

Pros:

• "The Chocolate Blackout was good."
• "The ice cream is great."
• "The ice cream 🍦 is by far the best you will ever taste, the service is top notch."
• "The ice cream was so smooth and delicious."
• "The ice cream flavor I got was pretty good to me. I got the taro + matcha swirl! The boba was nicely made too."
• "Best ice cream I’ve had!"
• "The earl grey vanilla, pumpkin swirl, and vietnamese swirl ice creams are all TO DIE FOR."

Cons:

• "Although their bubble tea is decent, their ice cream lacks flavor and their cereal is horrendously stale."
• "Over price for soft vanilla ice cream."
• "The soft serve ice cream had NO flavor."
• "Quite expensive for mildly flavored ice cream with mix-ins."
• "The ice cream didn’t taste that good, but the presentation was excellent."
• "The ice cream itself really had no flavor but the presentation was nice."
• "The ice cream was virtually tasteless and it melted SO fast."

Customer Service

Pros:

• "Very happy however that the young woman who had answered immediately resolved the issue."
• "The staff were very quick and nice."
• "Staff was excellent and the place looked clean."
• "The staff is very friendly and they even let me try some of the taro before I decided on what to order!"
• "The workers were really nice and helpful."
• "Very nice people at Surreal and very accommodating."
• "Fantastic customer service. The creations they have are so original."

Cons:

• "Super cold, distant, and rude."
• "WORST CUSTOMER SERVICE EVER GO IF YOU WANT YOUR DAY RUINED."
• "Every chair was up on tables and the one worker rudely yelled at us."
• "That is a very rude way to treat customer the owner of this business should train employees to treat customers proper ethics in work place when it comes to customer service."
• "Horrible staff. A girl working at around 12 am on Friday(aug 19, 2022) misbehaved with us."
• "Female staff member was incredibly rude and dismissive."
• "Sorry! Very Rude Customer service."

Store Environment

Pros:

• "The place is small but clean."
• "Cozy little spot offering an eco-friendly solution to reduce plastic waste by offering mason jars."
• "The place is very clean."
• "Employees were polite and the shop is pretty clean."
• "The place is very clean and the people who work there are beyond helpful at recommending combinations."
• "Service after ordering was pretty quick."
• "Cute spot for some late night ice cream."

Cons:

• "Also, the store has so many small flies that interferes with a great experience."
• "Every time i come here, the place is just dirty. It’s disgusting; the floors have wrappers, the tables have ice cream residue and crumbs."
• "Another bummer was it’s takeout only."
• "Walked in and instantly the place smelled foul like smelly gym shoes."
• "Dining area very cluttered and crowded because they store pallets worth of inventory in it."
• "The restaurant itself is weird and bare with no music playing, uncomfortable chairs and exposed lightbulbs."
• "The place is so dirty. The floors in the dining area are dirty."

Value for Money

Pros:

• "Massive servings AND you can keep the mason jar which they've personalized with little stickers."
• "I highly recommend this place it’s incredible delicious definitely worth the money."
• "The large signature jar sundaes and bubble tea floats are 100% worth the price - you get a ton of ice cream!"
• "The products are not too $$ for what you're getting."
• "Quality and price is terrific though!!"
• "Definitely worth the price."
• "Prices are fair for what you get."

Cons:

• "I did find it to be a little expensive though."
• "It’s just a horrible combination of everything sweet sold for some $12."
• "The menu is a little limited (6 ice cream flavors) and on the expensive side (9-11$ per dessert)."
• "We paid $18 for 2 small ice creams and couldn’t even get a seat."
• "Very high price for low quality."
• "For $11 for a specialty or $10 for a pre formulated Sunday was very expensive and not great."
• "Almost $10.00 for a bubble tea float with ice cream? No way."

Parking & Accessibility

Pros:

• "Parking in the garage across the street is easy, with a door that opens up almost right across from the Creamery."
• "There is some meter parking available on nearby streets otherwise there is a parking deck across the street."
• "Parking is a bit difficult at times but it’s worth it."

Cons:

• "Parking nearby is very difficult to find, so you will have to park further away and walk to the store."
• "Parking nearby is TOUGH."
• "But finding parking is definitely a huge challenge."
• "NO PARKING AND NO SEATING."
• "Overrated. Overpriced. They are charging NYC prices in New Brunswick."
• "Parking is never the easiest but nice location."