"I’ve never had Hong Kong Milk Tea ice cream, let alone milk tea ice cream. It surprisingly tasted exactly like the real thing."
"one of the best matcha soft serve I’ve ever had."
"The Matcha is also a solid option, with no worry of bitterness in the taste."
"Great place for east meets west flavors. I love all the flavors."
"The ice cream was rich, was filled with matcha flavor and had a thicker viscosity than other soft serves."
"The soft serve was rich and creamy, especially the Ube flavor."
"The ube ice cream was very delicious, and the toppings went perfectly with the taste of the ube."
Cons:
"Looked better than it tasted."
"The ube was flavorless."
"We had a few flavors that was good especially the Hong Kong milk tea, but the Vietnamese coffee is a bit too strong and bitter, and the ube was flavorless."
"Lychee flavor tasted artificial though."
"The green tea flavor was mediocre. The taro flavor has a spongy texture."
"The flavors of ice cream are not on the sweet side. Only 1 tested good to me."
"The taste is good but it tastes like regular ice cream."
Service
Pros:
"Also a nice space to sit, and the staff are all smiles."
"The staff were very welcoming and helpful."
"I had 2 great employees provide excellent service that I even sent an email to the customer service department."
"The staff is also always super nice!"
"Thank you to the staff for being patient with us as we decide and debate through what we wanted!"
"Service was great, too."
"Very friendly and helpful staff. Very neat cozy shop with a dope graphic wall great for picture taking of your SoftSwerve cone."
Cons:
"Unfortunately the customer service this time around was pretty bad to say the least, the employee who was working the shop this time around was super dismissive and uninterested in anything besides her phone."
"I can't believe the staff has such bad training and horrible customer service!"
"The service is a hit or miss."
"The worst service I had was when I visited at night and my friend paid an extra $5 for a dusting of freeze dried strawberries while other people got chunks of freeze dried strawberries."
"However, the ice cream itself, at least the flavors I tried was could really use some improvement."
"Went there with all the hype. As usual with many hype places, the item is Instagram worthy and that's about it."
"Really good ice cream. The toppings are insane. I only wish they had some way of taking your order a bit less rushed."
Price
Pros:
"Pricing fair for an ice cream joint."
"But you get your $5 photo op so it's okay."
"Today, I discovered that they also sell pints to go for around $11."
"It was a good amount of ice cream for under $4, which seems like still a questionable deal, but better than most other $5-a-scoop places you see in the city."
"The scoops are also pretty big."
"Fun toppings, not too expensive."
"This place is so worth the wait in my opinion! Very cute dessert place with super creamy ice cream in huge portion."
Cons:
"The total comes out to $5.99 which is pretty pricey for ice cream to me. However, it’s worth trying."
"The toppings are $0.75 each which is expensive, so be careful."
"Also the prices are a bit high for some soft serve and ice cream."
"Four stars because the price felt really steep, even for New York."
"Really like the texture but the little pricey for toppings the mochi is a dollar extra and I only had 10 or 12 pieces."
"The price of the ice cream here is a little over price like for a cone ice cream cost you around $6- $12."
"A little pricey at $7 for a medium cup, but a great experience."
Ambiance
Pros:
"Once you come in here, this place is very simple, yet clean and to the point."
"The decor is clean, bright and adorable."
"Beautiful presentation of ice cream."
"The shop was clean and aesthetically pleasing."
"The space is well put together with a beautifully painted wall for all those Instagram shots."
"The ambiance is trendy and marked by the billboard of aesthetic polaroid photos of soft swerve ice cream."
"I thought the decor was so nostalgic of the shops around Chinatown, it was delightful."
Cons:
"In a less appealing location so losing stars on that."
"The store is small so when it's busy there won't be much seating available."
"The line does get very long and the seating is also impossible."
"The store isn't big but they have around 2 tables."
"Small ice cream store with very limited seating, but interesting options."
"Such good flavors deserve a little bit more ambiance in terms of the look and sitting arrangements at the place."
"I gave 4 stars review because the tables were dirty and there was a weird smell when I first entered the store."
Quality
Pros:
"Their Ube icecream is a pretty purple and you can up the aesthetics with marshmellows, fruity pebbles, coconut, dried strawberries etc."
"The presentation of the ice cream is top-notch as well."