"The variety is extensive (at least 88!) and the flavors are unique and absolutely delicious."
"Salt and pepper pine nut ice cream was excellent."
"Both were super flavorful, and excited to come back to try more flavors on their (very) extensive menu."
"The strawberry rhubarb flavor is especially amazing because they don't lose the tartness which I found impressive."
"flavors are amazing and you can taste the perfect consistency, sugar, ingredients."
"Ice cream paradise with unique flavors. None of them disappoints."
Cons:
"Recently they changed the menu and they got rid of some of the most popular flavors on their menu."
"There are too many choices for flavors (yeah there is such a thing as 'too many ice cream choices'), so it paralyzes customers in the decision making process."
"However I had a horrible experience with their salted caramel ice cream."
"Flavors are super unique but very hit or miss."
"The pineapple salted egg should be skipped."
"The red peppercorn strawberry wasn’t worth the 15 minute wait imo."
"Pineapple and salted egg yolks tastes so strange."
Service Quality
Pros:
"Love this place! Staff is super nice."
"staff very friendly and you can ask to try the flavours before deciding what to get, I've never heard of it but it was very busy so must be well known locally."
"The friendly and helpful staff added to the overall experience."
"Guy at the counter is welcoming and helped me to choose a flavor from enormous options comparing to other ice cream shops."
"The staff is super friendly."
"Friendly, and nice staff."
"The staff are extremely friendly and can help you make your choice."
Cons:
"The staff was ran by a bunch of young people who looked like they hated their existence."
"Cashier was like a zombie, just looking at me blankly the whole time."
"Staff knows nothing about customer service."
"All the reviews of this place saying employees are nasty and rude are 100% correct."
"The customer service is non-existent and awful at the same time."
"The employees weren’t very friendly."
"The staff is extremely rude, specifically the girl that works the register."
Price and Value
Pros:
"Their pricing is very reasonable given the premium quality."
"I spent $25 on a banana split... And I didn't regret it!!!!"
"It only costs $0.50 for a waffle cone which is nice."
"Very reasonable prices."
"Delicious ice cream, and surprisingly affordable!"
"Great ice cream but a bit pricey for the amount of ice cream you get."
"It’s on the pricier side (~$7 for a small in a sugar cone) but it was also very much so worth it."
Cons:
"Tons of flavors, no samples allowed, $8 for one scoop."
"The ice cream ain’t spectacular and it was 20$ with a tip for two small cones."
"The ice cream was tasty, but not really worth the price or the wait."
"An ice cream shop with over 55 flavors should at least let you try them before you decide to spend $9 on a single scoop."
"Ice cream is very delish but the size of the 2 scoops for $9... not so cool."
"Very expensive ice creams. The flavors look amazing but don't taste great."
"The place has great quality but it costs almost $10 for two flavors in a cup. Pricey."
Ice Cream Quality
Pros:
"The basics are everything ice cream should be: creamy, soft, the flavors totally pop."
"This might be one of the best ice cream shops in New York."
"I seriously believe Morgenstern's ice cream to be the best in NYC."
"The ice cream was absolutely amazing."
"Best ice cream I’ve eaten in New York."
"Amazing ice cream with possibly the best texture I have ever had."
"The quality of the ice cream itself is really good. It's rich and creamy and the base flavors are really nice."
Cons:
"Also the ice cream had a poor mouthfeel and my mouth was coated with fat."
"The texture was gooey, like ice cream that’s been sitting in the freezer for a month."
"The ice cream wasn't particularly smooth, rich, or creamy."
"The texture was kind of icy and too airy."
"The definition of a tourist trap. The ice cream itself is totally icy and doesn't have any smooth texture."
"The flavors we tried were all very icy and extremely sweet! Not the finest ice cream we expected."
"Very overrated, especially for how expensive it is. I chose two flavors, both of which were good, but with an icy, granular texture worse than what I would get from a store brand."
Facilities and Amenities
Pros:
"There’s seating outside but they let us stand inside to the side since it wasn’t busy and it was too cold outside."
"It only costs $0.50 for a waffle cone which is nice."
"Nice amount of outdoor seating to enjoy your ice cream on though."
"The place is clean, and there's some seating outside."
"Good outdoor eating which is nicely separated from pedestrian passersby."
"Standing and eating in their old school looking parlor, with a modern extremely well lit twist."
"Ultra clean in an old fashioned soda lounge style room."
Cons:
"No restrooms and when I asked for a glass of water they told me they didn't offer tap water."
"They no longer do samples, so you might get stuck with something you don't like."
"It is a tourist place because of the price of ice cream, the service should be spectacular, however they do not feel like working and they do not have a bathroom for those who consume it."
"The ice cream was good but the place outside is so dirty and it’s not the first time."
"The ordering process was confusing; it's a narrow space but has a place for pickup and a place to sample mashed into the same line for ordering."
"Having to wait In queue for a Burger with people who were buying ice cream I felt that was a bit much."
"And I don’t really understand why people come here to wait in a super long line just for some mediocre ice cream."