"Absolutely adore the plethora of flavors available here - from simple ones like a lemon sorbet to shiso leaf or basil ice cream."
"Had 3 scoops— the fresh mint, beet, and blueberry… all flavors were SO TASTY and fragrant!!"
"Great gelato! The quality is awesome and they offer a huge variety of flavors."
"All the flavors, especially the fruit sorbet flavors taste exactly like the fruit itself."
"Must be 100 different types of flavors. It really is a gelato laboratory."
"The variety of exotic flavors make for a delicious tasting experience."
"They have the best gelato in NY! I love the flavors like honey lavender, Guinness, mission fig... Really everything is good."
Cons:
"the best gelato i’ve ever had! they are all super light and i can finish 2 scoops easy."
"dark chocolate (average, wouldn't recommend)"
"The industrial design and open space is cool, but these flavors are pretty bland."
"Feels more like an American ice cream place than a gelateria. There are basically no classic gelato flavors offered: no chocolate, no pistacchio, no hazelnut etc."
"I found the few flavors I tried to be very mild aka you could hardly taste the actual flavor."
"The flavor i got was the honey lavender and the basil... I can't tell them apart because it taste so similar."
"While ILDG has some interesting flavors, I can't help but feel they've abandoned their creativity."
Quality and Texture
Pros:
"The flavors are well distinguished. Not too sweet and the texture is just....PERFECT."
"The mocha and raspberry gelato were good, with a nice consistency."
"Everything is made from fresh ingredients, on the premises, which you can watch from outside."
"This is head and shoulders above any other gelato in NYC both in terms of AUTHENTIC ITALIAN GELATO and in terms of taste."
"The quality is just so high, the flavors so natural and delicate."
"The gelato is creamy and full of flavor. Definitely gives you a punch and you are carried away to the flavor you picked."
"Natural ingredients, no colorant, less sugar than in traditional oversweetened American ice cream and unbeatable creaminess."
Cons:
"The one I had did not have an enjoyable texture. It was too icy, the sorbet would granulate a lot and you had to chew it."
"The gelato was kept too cold (like ice cream) so that messed up the texture (super important for gelato)."
"There were ice chunks in my gelato. They really need to keep it fresh."
"The gelato / sorbet was yummy - especially the lychee and milk chocolate graham cracker flavors I tried."
"It tasted like a perfectly sweetened dessert version of guacomole."
"Great gelato, very dense and flavorful."
"The gelato is packed with rich flavor and very smooth."
Price and Value
Pros:
"(what is for NYC at least) decent price."
"Good prices too!"
"Very reasonably priced as well compared to competitors - $8.25 for four flavors in a cup or a sugar cone."
"Best ice cream spot in the lower east side hands down, friendly staff, new flavors everyday, half the price of van lee-when and twice the quality."
"Reasonable prices."
"The prices were also pretty good for high quality gelato."
"Prices are decent. Not cheap but it is a fairly nice establishment."
Cons:
"you pay a pretty penny for these tiny little scoops."
"Servings are a bit small for the price but who needs too much quantity when the quality is just so good."
"The prices are a little inflated but it’s what you can expect from being in Manhattan."
"Pretty pricey for a small amount of ice cream, but I guess that's what you pay for 'New York quality.'"
"While the flavors were delicious, the prices were high and the staff weren't all that friendly nor in any hurry to take an order."
"Expensive."
"They're pricey so share with a friend."
Customer Service
Pros:
"Great place to swing by and share few scoops after a meal nearby or pickup a fresh pack to take back home."
"Service was efficient and friendly."
"The girls who helped us were very patient and eager to help."
"The staff was very friendly and helpful."
"Friendly staff and amazing flavors."
"The service is great, everyone was friendly and helpful."
"Customer service is always receptive, polite, and just great."
Cons:
"Customer service on the other hand is horrible."
"the service and operations were beyond weak."
"The person that waited on us was rather unfriendly."
"On top of that their staff is ridiculously rude."
"Customer service needs some work; workers can be rude and rush you, especially during busy hours."
"The staff were not the most engaged."
"service was poor."
Ambiance and Cleanliness
Pros:
"It’s a laboratory. The design is sleek and minimalist."
"The place is also very nice, with large windows that make it feel very open."
"The shop has a minimalist and sophisticated look - perfect for what's in store when you dig in!"
"The ambiance is definitely lab-like with the fluorescent lights in the back!"
"This place is quite big, clean and has an airy feel to it."
"The visible equipment in the back and layout in the front definitely gives the whole 'a sort of laboratory' feel which is fun."
"I love this gelato place, it has this laboratory industrial kind of design so maybe not a cozy little Italian place but something unique and stylish."
Cons:
"Hilariously huge ice cream store with creepy atmosphere."
"Only to get home and realize that the take out container is made with PET 6 - that’s not considered a food safe plastic."
"We went there around 8pm and the shop was quite dirty. Didn’t feel comfortable sitting down, so we enjoyed our gelato outside."
"Everything is very quiet, not enough seats. It gives you an awkward feeling visiting there."
"Metal benches inside didn’t feel like a very inviting place to enjoy eating the gelato."
"Very industrial and not welcoming."
"The building seems unnecessarily huge compared to the counter and the atmosphere is like some clinical laboratory."