Reedman-Toll Chevrolet Of Springfield Reviews Summary

Customer Service

Pros:

• "Susan, you ROCK too. I appreciate your professionalism and customer service today as well!"
• "Tre was an excellent service representative!"
• "Staff was courteous and gave an honest assessment of the wait time for vehicle service."
• "Customer service was A1!!"
• "The staff was very professional and courteous. I'll be taking my car there for all repairs."
• "The front desk was great and very patient with me."
• "Susan Vongphachanh was very helpful and did a great job dealing with the warranty company."

Cons:

• "They will mess your car up and do nothing to fix it. DO NOT GO THERE!!!!!!"
• "Worst dealership ever."
• "Worst experience ever. The salesman was a total disaster... He low balled the offer on our trade-in, told us not to even ask about any kind of negotiation on the price."
• "I was placed on a 15 minute hold, only for someone else to answer and ask 'what I needed?'."
• "The guy who took care of me, was very unpleasant to work with."
• "Service manager ignored our calls for weeks."
• "Stay away from this Chevy repair shop! They used to be great a year ago, but now it's terrible, they do not update you about your car or the repairs."

Sales Experience

Pros:

• "Sales professional Nick Aoyama sold us our 2019 Traverse (High Country) last Friday night and we love it!"
• "I decided to buy my Chevy Cruze at the end of my lease and the salesman Nick A was wonderful!"
• "Jared at Reedman Toll Chevrolet was great!"
• "Sales were awesome, very helpful and friendly!"
• "He really went above and beyond to ensure he got me the best deal possible."
• "Nick did everything in his power to ensure I left with that car even working past store closing time."
• "We fully recommend Jared and Reedman-Toll Chevrolet! It was an outstanding experience, and I look forward to trading our other car in on a Tahoe soon!"

Cons:

• "We were not given honest information regarding the road worthiness of the car we purchased."
• "I am very disappointed with my experience at your dealership."
• "Absolutely terrible! I had free service from GM as part of my deal and no one bothered to explain to me that a 5K service has a cost of over $50!"
• "Never in my life I been so disappointed ☹️😞 with their service they just took me for 1500.00 dollars."
• "PLEASE GO TO ANOTHER DEALERSHIP."
• "Chevy Springfield has the worst customer service I’ve ever dealt with."
• "I ENCOURAGE YOU TO NEVER PURCHASE OR HAVE A CAR SERVICED HERE. THEY ARE A PIT FULL OF SCAMS, JUST READ THE REVIEWS!!!!"

Vehicle Service

Pros:

• "I was seen quickly. My car was diagnosed in a timely way."
• "They always are calm, cool, and collect and keep the professionalism in tact."
• "Negotiating a price was easy and painless, and the whole experience only took us a few hours."
• "I lifted my 2011 Silverado, and it needed an alignment afterward."
• "The Mechanics are awesome.they are polite patient and courteous."
• "Service department was accommodating and worked in a timely manner."
• "Highly recommend. Flew up from Georgia and car was just as expected and a great price."

Cons:

• "They weren't rotating my tires (despite the paperwork saying they did so) because I didn't have my tire lock key."
• "The next time it was driven the car started to misfire during an on ramp acceleration onto a highway."
• "I dropped my car off on a Sunday so that my car could be looked at right away on Monday, by mid day I haven't heard anything about my car so I called to find out it wasn't even looked at yet."
• "Having to go from the service area up to the waiting room is not easy even though there are not many steps."
• "Not answering the phone. They promised to call me when the part came in, that was 3 weeks ago."
• "I took the truck home, bought $30 in clear tubing and decided to attempted a flush my self. What do you know, the debris came out with ease."
• "This is the third time in a row they were caught lying about necessary repairs."