Address: 3265 Lincoln Hwy E, Paradise, PA 17562, USA
Phone: +17178799614
Rating: 4.7
based on 167 reviews.
Customer Service
Pros:
"Service was extremely friendly and professional."
"Service advisor Deb was very polite and professional."
"Everyone from the salesman to the business manager to the owner treated me with such respect and truly helped me with my purchase."
"Chris and the entire staff were very friendly and provide a no-pressure atmosphere."
"The man that helped us was great! He not only helped solve my problem but he offered us a drink."
"They took care of my problem and they took care of me."
"Everyone was very friendly. They are amazing to their customers."
Cons:
"Their customer service seems to be very self serving and not of the consumer's interest."
"Don't answer there phones. It's hard to do business if you don't answer your phones!!"
"The woman who works at the service desk is very unprofessional in the manner that she talks to clients."
"Debra in service has terrible people skills I could go on...."
"Terrible terrible customer service! My temp tags expired over 2 weeks ago and whenever I call for some answers I get transferred to another line and no answer!"
"The staff here is extraordinarily rude and arrogant."
"First of all he Never introduced himself and with attitude he says right away the price on the truck isn't the selling price."
Purchasing Experience
Pros:
"One of the best experiences I have ever had purchasing a vehicle."
"I recently purchased a 2020 GMC Sierra 1500 AT4 from Chris Santiago at Keim Chevrolet. Best experience I’ve ever had purchasing a vehicle."
"Had an excellent experience with these folks. Got a great used truck with a fair price."
"I will definitely purchase my next vehicle from Keim Chevrolet."
"Chris and the Owner of Keim went above and beyond for us and our purchase."
"Fantastic experience! Chris was my salesman, Scott went above and beyond helping me get financing that worked for me."
"Chris did everything he could to find the right vehicle for me."
Cons:
"Dealership had my car for 23 days. Sat in lot for first 2 weeks just waiting for parts."
"In all of our decades of dealing with Keim never before did we feel so disrespected, violated, used, discarded, manipulated, taken advantage of and bold faced lied to."
"Mark repeatedly asked about purchasing an extended warranty, which we had no interest in."
"Then came in with an upgraded model that cost 5-6000 more than I had estimated."
"Stopped in to have a Camaro looked at... Wouldn't even give me the time of day!"
"I didn't make the trip or the purchase."
"Bad Customer service but don't worry the same night we went to another dealership and bought Not one but TWO Brand new trucks."
Vehicle Service and Maintenance
Pros:
"They were awesome with getting our transmission done in a day!"
"The maintenance shop had it inspected and the other people who cleaned and got it ready for me did a great job."
"I was in and out within an hour and they managed to get it covered under the manufacturers warranty."
"Oil change/lube/tire rotation was so quick I didn't even have a chance to finish my free cup of coffee which I might add was good."
"He kept in touch post purchase too which is nice."
"The team at Keim made this the easiest and most pleasant car buying experience my husband and I have ever had!"
"Great service, i called on Tuesday afternoon and they got me in first thing Wednesday morning."
Cons:
"New work truck - had a challenge getting the truck as I wanted it ordered."
"Then the serpentine belt went bad within a month after my purchase they replaced it free under my warranty."
"Charged me 3hrs of labor when the job only called for 1hr what a joke."
"Ridiculous that they failed inspection because of fog lights and were trying to charge almost $3000 for something that was fixed at home for free."
"I took my truck there to get a gas line put on I get into my truck the engine light is on for witch it was never on before I took it there."
"The vehicle purchased from Keim was not mechanically reviewed before being offered for sale."
"Do not buy from them sold us a truck with rusted out frame they passed it for inspection last yr 1 month later my mechanic said it was rusted underneath should get 2 yrs out of it then get rid of it."
Communication and Professionalism
Pros:
"They communicated timely and made sure I understood everything."
"Both Scott and Thai answered all my questions and explained details with pros and cons."
"Our sales representative Thai and the rest of the Keim team assisted us in finding the right vehicle for our family."
"Buying my car was easy, and they easily answered all of my questions."
"Upon contacting Keim Service in Paradise PA, after running my SUV over a high curb and getting a flat tire and not knowing if I had done any other damage, a tow truck was immediately sent and my car was taken to Keim."
"The Courtesy at this dealership is Something you don’t always find anymore."
"Mike Keim was very upfront and bent over backwards to help me out."
Cons:
"I contacted this dealership about a vehicle and they would not answer all of my questions."
"Only negative would be they don’t respond to messages you send on their website."
"I couldn't seem to make them understand that I wanted to do it in one trip, so I had to order the part and go back a few days later to get the ordered part installed."
"Called and brought back next day and was told by owner there would be a $500 processing fee to put it back into stock."
"I question this and he says it came in over the weekend and we didn't have time to change it."
"Salesman did the normal car salesman gig... Showed up to purchase the vehicle only for the manager to say he can't sell it for what his salesman was telling us he could do."
"The service was vetoed I came in and took the truck immediately... it was the best service I ever had experienced."