Lester Glenn Chevrolet Reviews Summary

Category: Chevrolet dealer

Address: 398 NJ-37, Toms River, NJ 08753, USA

Phone: +17325232954

Rating: 4.8
based on 329 reviews.

Customer Service

Pros:

  • "Everyone is so professional and warm and welcoming and accommodating it's unbelievable for a dealership."
  • "The entire staff there are welcoming and super friendly and go above and beyond and made it an absolute pleasure!"
  • "The customer service was amazing."
  • "Everyone at the dealership went out of their way to make the experience easy and painless."
  • "The entire team went above and beyond to ensure my comfort and satisfaction throughout the entire process."
  • "Everyone was very responsive and treated my wife and I more than just customers."
  • "Leo was so personable and helpful throughout my car buying process. Every salesman at the dealership was attentive and friendly."

Cons:

  • "Since when does any repair shop charge labor for an oil change."
  • "Their service center is horrible. They make you all kinds of promises (service agreements) when it comes time to make good, they tell you it’s out of date."
  • "For my past two service appointments, I have difficulty finding where my car is left after service is complete."
  • "I find it totally ridiculous that I have to pay $1,200.00 to replace a defective part."
  • "I was told my vehicle would be ready and I could come. I waited for an hour once I got there."
  • "Drop my truck off for a check engine light and an oil change. Picked up the truck Monday evening when I started the truck the oil pressure gauge is hitting almost 80 didn’t drive 2 miles and check engine light comes on again."
  • "Was told it was test drove but all they had to do is start it and look at the oil pressure gauge to know something is not right."

Sales Experience

Pros:

  • "Leo was awesome. He was able to work out an extremely fair deal for me."
  • "We were able to come up with an agreement on the truck in literally minutes."
  • "Walked away with a great deal! Love my 2024 Traverse."
  • "Chris greeted us and made the experience super easy!"
  • "Bill was great to work with - transparent, patient, and kind."
  • "Leo Salgado from Lester Glenn Chevrolet in Tom's River is hands down the best car sales agent I've ever encountered."
  • "The entire process at Lester Glenn Chevy, working with Leo and his team was a pleasure."

Cons:

  • "The dealer charge me over stick price during pandemic. The salesman claim because of the pandemic supply and demand was great the dealership charges whatever they want take it or leave it."
  • "The interest rate was too high and I have a perfect credit score, plus the sticker was $32,000, and chevy had that car $4,000 lower."
  • "Very unhappy with their sales Dept. they gave me an out the door price and that’s what I did, went out their door and into another dealership for thousands less."
  • "I was also blamed for the issue of the hatch."
  • "Have purchased several cars from Lester Glenn with great experiences. Walked in to Chevy to review a Traxx as an option...Was introduced to Shevon...After significant intake questions, and challenges. He accused me of being 'Patronizing'."
  • "Words are just words folks. Don't trust these guys."
  • "I would never purchase a car from here again."

Value and Pricing

Pros:

  • "Between the rebates, customer cash, Costco member discount, and very fair offer for me trade - it was way more affordable than I imagined."
  • "Sales team answered all questions quickly and with clarity. No hidden costs or fees. Entire process was transparent."
  • "Lester Glenn never pushed for something I didn’t want or added fees that had no bearing on the purchase."
  • "Leo was personable and professional, and got me into a very nice car at a price that was better than the surrounding market."
  • "Very straight forward and transparent experience and I appreciate everyone that helped in the process."
  • "Lester Glenn Chevy is the only place I will buy or lease a vehicle. The honesty and fairness that they treat their customers with is beyond any other establishment."
  • "Leo, Mike, and Matt made my trade in and purchase experience painless."

Cons:

  • "Build quality is absolutely terrible in these new vehicles."
  • "i called ahead of time to see how much an oil change was on my 2017 colarado,i was told it would be $79.00. When i got there they said it was $99.00!"
  • "The work was minor but was suggested by our sales person. We could've done without the comment of 'it's not like it's a Lincoln'."
  • "This is my 2nd unhappy experience with Lester Glenn."
  • "I have been a faithful customer for over 10 years... only to find out that I no longer receive the free oil change and tire rotation."
  • "Still charged me!!! Called chevrolet customer service, have a TAC report on it! Going to another dealership!"
  • "No I won’t accept a free oil change to leave you a good review!"

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