The Rail Reviews Summary

Price

Pros:

• "Food and drinks are well priced and the staff are hard-working and great to customers."

Cons:

• "We got 2 drinks and paid over $21 which was ridiculous. The drink prices were really high."
• "For a family of 5, it's a bit pricey since the kids menu items are pretty expensive."

Service

Pros:

• "We love the food and the service."
• "Jessica, the bartender made it a wonderful night. Food and drinks were amazing, the staff were excellent."
• "Kimmy our server was amazing and it was a breeze working with Craig the manager to set up the contract."
• "The waitress/bartender was one of the best I've had in a long time. Very efficient, kind and on her A-game."
• "Our server on Sunday was the best we have had in years."
• "Deanna our waitress was awesome from the go."
• "Our waitress was pleasant, quick and thorough."

Cons:

• "Never coming here again."
• "Won't be coming here again."
• "Waitress was sympathetic but management never showed its face. Not my idea of a professional staff."
• "Older waitress was not attentive. Busy with her cell phone outside instead of serving customer's needs."
• "Waiter (Dylan) seemed to just disappear a few times."
• "It took 15 minutes for us to be seated in an empty restaurant as the hostess argued about to go orders and seating guests."
• "The waitress never came back."

Food Quality

Pros:

• "So fascinated with the music, cozy environment, great food and very kind people."
• "Enjoyed Taco Tuesday fish tacos and veg black beans were tasty."
• "The Five-Alarm-Whistle burger is 💯 fresh and tasty!!!!"
• "The Rail burger was made fresh, and was juicy, not greasy!"
• "Food was excellent and service friendly."
• "Our selections included a Buffalo Chicken Wrap, Crab Cake Appetizer and Chicken with Avocado Wrap. All were very good."
• "The prime rib was melt-in-your-mouth tasty and for dessert was the fried brownies, which were also quite good."

Cons:

• "Because of this I have to change my 5 star review to a 1 star."
• "It was very apparent that the oil used to fry in was dirty."
• "The burger was ok, with the toppings as expected but our party was one burger short and the onion rings were a greasy, doughy, soggy mess."
• "The Rail burger was overcooked for medium rare, and the Gouda cheese was not melted."
• "The meat was edible but the potato's carrots and cabbage could of been used as hockey pucks at a Rangers game!!!"
• "The new pasta was undercooked and the chicken had no flavor other than lemon juice."
• "Came here last night, ordered the calamari which was chewy, then ordered their chicken parm, chicken was soggy and overall did not taste right."

Ambiance

Pros:

• "A quiet romantic place in Whitehouse Station that's easy to find off Main St."
• "The interior offers a great atmosphere with old stone walls with a modern touch."
• "Trivia on Wednesdays (SOCIAL), karaoke on Thursdays, live music on the weekends - always something happening!"
• "If i lived in the area i would definitely go back."
• "We loved the awesome tall app platters and selection on the menu. The food was great and service was excellent."
• "The band, 401-Keg rocked the house and appealed to all ages."
• "Great fun for Trivia Night and Taco Tuesdays! Friendly staff and prompt service."

Cons:

• "Please if you have any kind of food allergy stay very clear of this place."
• "We overpaid for a poorly prepared meal by a poorly trained kitchen staff, what a disappointment."
• "Will not return."
• "I work hard for my money and tonight I threw it away."
• "Not the most flattering restaurant/bar if you even want to call it that."
• "The last time the staff was actively arguing with each other and clearly super overwhelmed despite the restaurant being mostly empty."
• "Horrible experience! The bartender was very unprofessional, sarcastic and outright RUDE!"

Management

Pros:

• "Brian reached out to me and was kind and gracious. We had a fantastic conversation and he invited me back to make amends."
• "The bartender was great, super friendly, fast service."
• "My server was very friendly and i did get my food relatively quickly only ordering a small pizza."
• "The food was delicious and the party space was perfect!"

Cons:

• "Might suggest that if they have a band and they want to have or allow people to have a good time and dance with a slight bit of elbow room that they perhaps move a table or two away from the front of the stage."
• "The eggplant appetizer was well spiced but needed to be cooked more."
• "The lady who attends the bar for the second time has treated me in a rude and racist way."
• "The staff is friendly."
• "Place was dead."
• "Lorraine needs to be fired... she is absolutely the worst server I've ever had or seen."
• "Too many items on menu means they are not all fresh!"