Address: 360 NJ-31 South, Washington, NJ 07882, USA
Phone: +19083642789
Rating: 4.7
based on 238 reviews.
Customer Service
Pros:
"Everyone I dealt with at Rossi was top notch and extremely professional."
"Service staff researched the vehicle issue I presented and thoroughly inspected the vehicle. All maintenance items were completed as needed."
"They treat you like family and take care of you on the sales side and service side."
"Everyone at Rossi made buying my first new car an easy and pleasurable experience."
"Every person I interacted with was friendly, smiling and extremely helpful."
"Service folks were kind enough to get me in right away."
"The service appointment was on time, drove right in with no waiting whatsoever."
Cons:
"Previous dealings have resulted in being lied to by employees, including the general manager."
"Rossi has yet to refund my deposit after promising me multiple times they have."
"This dealership was absolutely a disgrace and appalling to deal with."
"VERY DISAPPOINTED.. Rossi GM CARES MORE ABOUT THE SALE THAN DOING WHAT IS RIGHT!"
"First they wrecked the door on our 2020 GMC Denali 3500 while attempting to do a wheel alignment."
"Shame on you Mr Rossi for trying to sell new vehicles with hidden damages!"
"Marty and his service team are absolutely horrific."
Sales Experience
Pros:
"I purchased my 2023 Hummer EV from them and the whole transaction was absolutely seamless!"
"We were fortunate to meet our sales person Dan. He not only had a great personality which made us feel at ease, but didn’t pressure us and listened to what we were looking for and our concerns."
"I recently bought a brand new 2019 Chevy Colorado ZR2 from Rossi and It was a great experience."
"I am sure I left a few of the folks out, my apologies, I met so many great people that day. The Rossi dealership is my new home for automotive needs."
"Everyone was extremely helpful and nice."
"I bought a new Chevy from Ben... I've been driving my car for two days now and couldn't be any happier."
"Probably the best vehicle purchase experience I've ever had."
Cons:
"I'm never going back and I'm never again going to consider a Chevrolet."
"Sales was all nice when they knew the truck I was looking at until I mentioned that I me and my wife were both first responders, all of a sudden they would not sell out of state, and would not recognize the discount."
"Was promised a truck would be in stock mid December. Put down a deposit to hold. Truck never showed up on date when promised."
"The steps on the truck were broken when we purchased the truck... Two weeks pass and no phone call or nothing about the steps."
"Rossi has really screwed me, my truck has been down for 7 months, waiting for a part."
"Clearly car was never tested on our way home bad noise from the passenger rear wheel that you installed a bearing."
"This dispute of semantics of wording, left my truck hidden and with flattened tires for almost 2 years and received multiple body damages from the improper storing of my vehicle."
Dealership Atmosphere
Pros:
"The waiting room at Rossi was fine and the service attendant was very pleasant."
"We find all our needs and expectations surpassed at Rossi superstore."
"Even available 3 hours later after picking up the car for a simple question."
"And I love the work stations in the waiting room. I can get things done, while they get things done. It's a win/win!"
"Great atmosphere and great people that will take care of you."
"They had a very family aura about them with the Owner, his Wife and son all working at the dealership."
"Best all around VIP like experience buying a car in my life."
Cons:
"The setting is completely unprofessional."
"The sales teams sit around and talk about, 'how much money Mr. Rossi makes'."
"The craftsmanship of the service department is absolutely terrible."
"The mechanics at Rossi Chevrolet are incompetent or dishonest or both."
"This dealer should absolutely ashamed of their business practice and how they slapped all front line workers and disrespected them!!!!"
"Not satisfied with this truck or dealership at all with dealing with the issues of this truck."
"I talk to matt the sales manager and he explain how i cannot finance a 2021 yukon xl denali they had because i live in Massachusetts and its a hard state for them to try to register the vehicle."