Motion Chevrolet Reviews Summary

Category: Chevrolet dealer

Address: 412 US-46, Hackettstown, NJ 07840, USA

Phone: +19087474043

Rating: 4.5
based on 221 reviews.

Customer Service

Pros:

  • "Dan in service is friendly and gets you out as soon as possible."
  • "Dan (new service manager) who was very nice & made sure all of my concerns were going to be addressed."
  • "Matt is always very helpful when I bring in my vehicles for service."
  • "Extremely friendly, helpful, courteous service."
  • "If you’re looking for a new car definitely come to Autosport Chevy and ask for Will!"
  • "I can always count on Motion to service my car!"
  • "The service manager and technician did a great job in resolving my issue."

Cons:

  • "I was charged for a bad tire on a loaner car."
  • "Stated 'how about we no rotate your tires' with an attitude."
  • "They said they needed $200 to diagnose it."
  • "Today I left displeased yet again, as well as being accused by a guy In Service of bashing them on google reviews."
  • "I attempted to be reimbursed but never received any calls back or email responses."
  • "I didn't receive my refund for over payment, the second remote or a call back from Bob if I am going to be reimbursed to repair the sunroof."
  • "Service department is less than responsive."

Sales Experience

Pros:

  • "I recently purchased a 2016 Chevy Silverado 1500 from Autosport and the experience was painless."
  • "Kevin did all the financial paperwork with me and set up the extended warranty."
  • "I love my Chevy and Motion Chevrolet knows how to take care of their customers."
  • "William Kim and Damien Porter and Mary-Beth are very helpful in finding the perfect car for you."
  • "Working with Sales Rep. Tom Madsen has been a pleasure resulting in meeting my needs and exceeding expectations."
  • "Probably the best buying experience I have had during many years of purchasing new vehicles."
  • "Valentina was a pleasure to deal with. She was honest, up-front, and professional."

Cons:

  • "I gave 1000 cash deposit and they gave me a run around to receive my deposit back."
  • "I would not buy a used car from this dealer again!"
  • "Called the General manager to find out why my tires weren't rotated and why they did barther to fix the auto shot off. Never got a call back from him."
  • "I definitely felt blind sided, and put on the spot to make a decision."
  • "The delivery was delayed over 3 hrs."
  • "I was supposed to pick up the truck on Thursday same week and that afternoon before I came in they said credit was not approved."
  • "Upon purchasing the vehicle, we had also seen car mats in the trunk of the car. When we brought the vehicle home they were gone!"

Technical Service and Repairs

Pros:

  • "Cody is an EV specialist for my electric GM Bolt, best technician I have met at a dealership."
  • "My brakes were taken apart, looked at, cleaned and greased."
  • "They took care of my vehicle in a timely manner, quick and fixed correctly."
  • "All work that has been done has been executed as explained and for the quoted price."
  • "I have always found their diagnostic work spot on."
  • "The diagnostic work was performed quickly."
  • "Parts department is exceptional, willing to research and order just about any part they can for you."

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