"Everyone there is truly amazing, you can't go wrong."
"The team at Lucas Chevrolet are the best."
"Everyone at Lucas Chevrolet from the service manager Gene Kiefer to salesman Ron Iezzi and GM Tom Kilroy, the service is always reliable and exceeds expectations."
"Thank you to Mike & team at Lucas for all of your understanding patience & kindness!"
"I always get great service from them and I would highly recommend!"
"Their customer service is spot on! Have never had a problem with staff or work."
"I cannot say enough good about this place... The wait was painless because they have a coffee station and comfortable Lounge area."
Cons:
"Customer service at this dealership is horrible compared to other Chevy dealerships in the area."
"I walked in (it wasn't busy) and no one NOT ONE PERSON ACKNOWLEDGED the fact the my family and I were standing there."
"I felt like I was getting a speeding ticket because another car was going too fast."
"I have a choice where I bring my car in to service and if that’s representative of the typical customer service I’m not going to use your location."
"I was not happy with my last experience at all, I sat there for over 2hrs, and was then handed a bill for over $232.00."
"Went there to look at a truck that was on thier website and was told the sales manager was driving it and I couldn't look at it."
"I went there on Presidents Day looking for cars with a budget of about $5000-$7000 in mind."
Sales Experience
Pros:
"Sales department is excellent."
"It was the most enjoyable purchase experience in 50 years of buying cars."
"I had a great experience at Lucas Chevy - Joel Freyer is not your typical car salesman, he was kind, patient and listened very carefully to what I was looking for."
"Salesman Louis Papa was GREAT. Management level as well as the other staff throughout the dealer were AMAZING."
"Lucas Chevy made it very easily! Harry Nables is a great salesman, very upfront and honest."
"Ask for the sales rep Harry! He was amazing to work with-- friendly, personable and willing to go above and beyond."
"I had to write in to let you know how amazing Stacy is! She took the time to speak to me about the different programs and which vehicle would best suit my needs."
Cons:
"The salesman was very rude & refused to help us"
"Incompetence doesn’t sell cars and wasted over two hours of my time! Huge thumbs DOWN."
"I came ready to buy a car, let’s start with that. I was told that someone would be outside to speak with me as I walked around the lot. 30 min later, and no one showed up."
"I tried to contact “Chris” and then later try to contact the other salesperson “Stacey” who was supposedly also was supposed to save the vehicle for me to come look at. Neither of them answered the phone because they knew that they did was wrong and horrible customer service."
"We asked for the Carfax and the employee said 1 owner no accidents 'Very Clean, We have a stack of service records'. WE PAID for a carfax to find out the car had 3 owners and 1 accident."
"I will never ever return to Lucas Chevrolet to buy another car. Worst salesman, Worst finance person, Worst everything !!!"
"Worst dealership. Never going there again."
Service Quality
Pros:
"I had a problem with my headlight that hadn't been detected by my own garage. Lucas found the problem and fixed it."
"The techs removed the wheels and rebalanced them, problem solved."
"Came in to the dealership with my wife's Equinox that was having charging issues... Repairs complete ahead of schedule and wife is happy."
"Excellent repair."
"I had Lucas Chevrolet Service Dept. check for a wiring/electrical issue... I was happy when the problem was resolved in just over 1 hour."
"They did fix my issue with the oil pressure after stating it was going to be an 80% chance that it would be fixed."
"They provided us with a loaner for free and were able to pick up our Suburban the next day."
Cons:
"Terrible experience, went after my car took in some water at my job due to slow draining... Low and behold week and a half later mold shows up."
"The team at Lucas was great just disappointed that the issue with my vehicle is not covered, resolved or fixed."
"Chevy Lucas tried to rob me blind; horrendous customer service too."
"ask 200+$ for repair?! TOTALLY INSANE!!!"
"They Sold me a car with known motor issues."
"Bought used towncar from this place which had severe brake issues, luckily myself, wife and my mechanic is still alive."
"Unfortunately unhappy that the 2021 Silverado that I purchased in 2021 was a sub-par vehicle that required major engine work and a new transmission at 3 years and under 100k miles."
Facility & Amenities
Pros:
"The lounge was spacious and not crowded."
"Friendly staff, clean spacious wait room with large flat screen, complimentary coffee and i think some pretzels."
"Waiting area was very comfortable. Staff were all pleasant."
"I cannot say enough good about this place... The wait was painless because they have a coffee station and comfortable Lounge area."
"The lounge was spacious and not crowded which was important since I still wear a mask in public spaces."
Cons:
"This was not convenient, at all, and unbelievable."
"Went there Thursday for a recall, wasn't sure where to go because of the construction!!"
"We walked the lot to find the car and after 15 minutes in the rain we decided to go in and find a sales person."