AT&T Store Reviews Summary

Customer Service

Pros:

• "He knew his stuff and answered all questions."
• "Amazing experience with Cam at Montgomeryville AT&T. Knowledgeable, patient and went beyond the call of duty setting me up with a new phone and Apple watch!"
• "People here are very nice, patient and professional."
• "Our consultant was Avian Garcia. Avian was professional, knowledgeable and polite."
• "The store had gotten a tad bit busy and the assistant manager Julie came and assisted me personally… she was very patient and kind towards me."
• "A huge thank you to Dustin and Ty! I am so grateful for their help in setting me up with my new phone and plan."
• "Ray at the Montgomeryville location was awesome!! He wasn’t even supposed to be working today, but he stuck with me and made sure I was taken care of."

Cons:

• "Experienced the worst customer service ever at this location."
• "Don't go there unless you want to be talked down to by a salesperson who says 'I am not here to make YOU feel warm and fuzzy.'"
• "Rude customer service. I walked into the store and the employees there completely ignored me without greeting me or asking how I needed help."
• "Terrible customer service. They only want to help you if they’re going to make money off of you."
• "Extremely unhelpful staff. Walked in and 1 person was helping another customer and 2 others waiting, the remaining staff were in the back."
• "This is the WORST experience I have ever had at a retail store."
• "Steer clear of this place at all costs, ESPECIALLY their sales rep Will. He takes advantage of people just to make a extra commissions."

Store Management

Pros:

• "Shoutout to Cameron and Dwayne at this location. These standout employees helped me trade in older phones for maximum value as part of AT&T’s current promotion."
• "Duane goes above and beyond for his customers with the support of Doug the manager for this store!"
• "When you come to this store, ask for Anthony or Dustin. Those guys are amazing."
• "I was at the Montgomeryville store on route 309 PA and a young gentleman by the name of Cameron waited on me he was very helpful and knowledgeable, he handled the problem I have with my phone and was very professional."
• "Cam, Jeff and the customer service representative were excellent."
• "Avian looked through all the options to find us the best deal possible."
• "Jeffery helped me. He did a great job and offered to answer anything else after handling my issue quickly."

Cons:

• "The manager Anthony flat out lied to my face about giving a credit for my inconvenience."
• "Very deceptive sales practices to add costly features or phone lines I didn’t ask for."
• "Unfortunately, he was not very attentive and changed my plan without my permission."
• "Incompetent workers at this location! This store should have closed down YEARS ago!"
• "Offers were completely misrepresented, services that were more than we needed."
• "We were down right lied to."
• "if I could give them ZERO stars I would. This store is a SCAM!!! They took money from us and every time we call and ask for them to reinstate the money on our card we are told they will escalate the situation and we will hear back in 1-2 days."

Store Atmosphere

Pros:

• "Montgomeryville AT&T is great!!!! The people, the place, and the service is awesome!!!"
• "The store itself was clean and comfortable. The atmosphere was pleasant and welcoming."
• "The store was clean and had a great selection of the latest phones and accessories."
• "I absolutely LOVE this store at 931 Bethlehem pike."
• "Best AT&T Staff you'll ever meet. Kind helpful approachable ppl."
• "Staff very friendly and knowledgeable."
• "Today I went to the Montgomeryville AT&T store and it was an amazing experience."

Cons:

• "This store is a joke."
• "One time I went there, the manager talked to me while bouncing his baseball on the floor. Very unprofessional!"
• "Was so incredibly disappointed with the employees in this store."
• "This was my worst experience ever!"
• "We get there at 5:40 and see a sign on the door 'back at 6:15 sorry for the inconvenience'."
• "Not the most professional. It's probably due to current circumstances but being the only other person waiting to be helped, I shouldn't have to stand outside in the blistering heat."
• "Stay away from this store if you can."