Address: 257 US-22, Green Brook Township, NJ 08812, USA
Phone: +17329687878
Rating: 2.9
based on 116 reviews.
Staff and Service Quality
Pros:
"The office team, Corinne, and the rest of the front staff are very nice and pleasant!"
"Place is great if not I wouldn’t be going there. Staff is polite, nurses are good which come and go of course. The doctors are great."
"I take my whole family here for urgent care. Everyone is very nice, quality of care is excellent."
"The nurses and staff are always so amazing."
"Receptionists work hard and are polite and courteous. Nurses patient and helpful. Doctors are fantastic."
"I love this place !! I never have to wait long and the doctors treat you like an actual human being."
"The staff is very pleasant."
Cons:
"A COMPLETE DISASTER. COVID-19 TESTING CHOP SHOP."
"Completely awful. Slow as tar. Clearly not concerned about health care of patients - they leave patients freezing outside for 2 hours in the cold while waiting for a 5 minute Covid test."
"This place is the absolute worst. From the gross, dingy, dirty interior to the horrible, nasty, rude staff."
"The Dr.s here this far have been consistently rude, dismissive, and completely disrespectful."
"Dr. Risman is a disgrace! He's rude, arrogant, disrespectful and demeaning."
"Their receptionist staff is miserable and not friendly."
"Front desk is very rude and you can tell they hate their jobs."
Efficiency and Organization
Pros:
"Facility clean, and wait times are quite reasonable."
"The instant COVID testing option is awesome. You may have to wait a little bit, but people should understand that during this pandemic, it is not possible to process the paperwork and high volume of people that are coming in to be tested."
"If you can get here first thing in the morning you can be in and out pretty quickly!"
"I walked in at 2:15 and walked out by 3:30."
"I do appreciate that they offer rapid COVID testing, however, you WILL have to wait at least 3 hours in line to get tested."
"I went there this morning to get a physical exam. I was able to bypass the people waiting for the covid testing. I was out of the office in about an hour, physical complete, no complaints."
"They always follow up a day or so later to see how you are feeling which I truly appreciate."
Cons:
"Completely unorganized it took me over 5 hours to get seen for a refill."
"It took 45 minutes just to sign in at the front desk."
"I have been stuck with bills because they do not do double billing nor do they assist or inform the patient how to complete this task."
"The nursing and reception staff is just a mess."
"I had brought my girlfriend to this location to get a rapid result COVID-19 test... we were on line for 5 hours."
"No one ever returns your phone calls, and I can't get anyone to give me my lab results."
"I sat in a room for 1 hour while not one person came in to apologize or even say hi to say it might be awhile!"
Communication and Responsiveness
Pros:
"I received a call at 11:18am notifying me that my labs were ready and everything was good... When I arrived at the front desk by 12:15pm, the front employees were... careless."
"There is a new receptionist whom took it upon herself to try to help my situation and for that one person I'm thankful and give her a star for being my light in a dark moment."
"I would like to take this opportunity to thank everyone for their outstanding service but give a special shout out to one of their employees, Tyron... He was knowledgeable in what he was talking about and patient in answering the many questions I had for him."
"A few weeks ago I came to Family Care to get my monthly rapid covid test... I was greeted by the receptionist... Tyron... is responsible for making the process so smooth."
"Great service from the front desk to the assistant to Dr Mike."
"When you go to the Doctors in pain and the entire staff is comforting, pleasant and nice. It makes a world of difference."
"They are always attentive to my needs and very caring."
Cons:
"I called this location this morning to ask about covid testing... COMPLETELY OPPOSITE from the information I got this morning."
"This place is absolutely horrific with getting back to patients who need things when they are not in the actual office."
"I'm waiting weeks for results and chasing staff from green brook to Hillsborough."
"I've been asking now for 4 days if I could have a faxed report to a doctor with my x-ray results on it and 4 days later they still haven't sent the fax yet."
"UTTERLY DISAPPOINTED AFTER CALLING THE OFFICE AND BEING LIED TO AND BRUSHED OFF FOR A WEEK."
"very unprofessional admin staff!!! i called 6 times for the past two weeks with regards to my bloodwork they keep on telling me the nurses are busy and they will call me back but nobody calls me back."
"I called last week because my medication was making me ill and no one ever got back to me."