VIP Car Wash and Lube Reviews Summary

Customer Service

Pros:

• "I spoke to Mohanad who was very knowledgeable and helpful. He made sure my car was cleaned and that I was 100% satisfied before I left."
• "Moe was immediately super personable and informative the second we rolled up to VIP."
• "The staff is very courteous and professional!!"
• "Get my car detailed here any time I’m in the area, as soon as I walk in the service truly makes one feel like a VIP!"
• "Fantastic staff!!! Excellent customer service!!"
• "The staff is so friendly and will make sure your car is beautifully done before letting you leave."
• "Very friendly staff and my car has never been cleaner."

Cons:

• "This place is horrible my sister went in for an oil change these people seized her engine replace it with a preowned and don't give her a receipt."
• "Bad customer service. The men do a very haphazard job with little attention to detail."
• "Didn’t get to use their services, woman on the phone was nasty."
• "Worst place ever.... never coming back. These employees have a bad attitude!"
• "Horrible customer service - The guy who is a supervisor and manage the boys outside is more like a gangster and ready to fight."
• "Staff is super rude specially the lady behind the counter ... she's extremely rude."
• "The lady at the counter is extremely rude as well."

Quality of Car Wash

Pros:

• "Just left the car wash, fast service, went for an oil change and received a free car wash which made me very happy 😍 my car is shining like never before!"
• "Great car wash and detail job. They are very friendly and really go over every small detail in a quick time."
• "Had a great experience. Had the basic plus interior clean and was reasonable."
• "I had an exterior car wash which was done fast and excellent."
• "They really do care about making your car clean."
• "The best car wash I know. Quick and efficient, just the way I like it."
• "Best car wash around!"

Cons:

• "They didn't completely clean the inside of the windshield."
• "The guys there never wash the back with the brush."
• "Went here for a quick wash, vacuum and spray wax on my Mercedes. I noticed spots still on the hood that rubbed right off."
• "I get to my car and it looks like it was parked on the street on a rainy day."
• "Thought it was a good idea taking my new Dodge Ram there for an exterior wash and clean, WHAT a huge mistake, Front of Truck still filthy."
• "Every time I leave my car is still dirty with a lot of dirt outside and inside."
• "Paid 22.95 and the inside of my car is still dirty."

Value for Money

Pros:

• "You get a free wash with Oil change as an added bonus:) thank you all and Musa."
• "Would def recommend. Entire wash took less than 10-15 with paying and waiting for them to dry it off."
• "They are also very considerate of their customers and offer them coupons and gift cards during the holidays."
• "Quick and lower cost than most locations. At least lowest among what I have used before. Decent quality."
• "For a monthly cost of $30, I get the outside and inside looking brand new."
• "They are also great @ detailing cars and even doing oil change services !"
• "This is the only place you can get your headlines actually cleaned on the inside."

Cons:

• "Was nowhere near worth almost 60 bucks."
• "After they had finished we were told the cost is $8 to $9 dollars extra when the body wash was $8.75."
• "Then had the cheek to ask me for another $20 to wash again."
• "Paid $65 for a voucher from GROUPON for synthetic OW-14 change Moe and the register attendant didn’t honor voucher from GROUPON."
• "The manager told because I drive expensive vehicles I should be able to pay more between $95 to $100 monthly for each vehicle."
• "A big RIP off."
• "Spend $70 on a mini detail that was no better than anything ordinary wash."

Professionalism

Pros:

• "The guy who works at the lube service is quite professional."
• "Unlike other places I've been to, the staff at VIP car wash have a great attitude."
• "Professional attention to detail including streak_free windows."
• "Service and attention to detail is unmatched by any other car wash in the area!"
• "Everything was cleaned out including the interior cup handle and dash."
• "VIP car wash and lube does an excellent job cleaning my vehicle."
• "By far the service and treatment for your car.is the best in the tri-state."