Shrewsbury Volkswagen Reviews Summary

Customer Service

Pros:

• "Michael was fantastic! Excellent customer service, helpful and personable."
• "Dominic and Mike were super friendly, professional and so helpful."
• "The whole crew at Shrewsbury VW take care of you like you’re family."
• "All of the staff were friendly and patient."
• "Everyone at the dealership was friendly and professional."
• "The team is pleasant and knowledgeable."
• "The service and rest of the staff are exceptional."

Cons:

• "Going from an amazing service consultant like Jeff to one who avoided me and prolonged the time my car was kept due to not entering notes regarding my vehicle was upsetting."
• "Ron did not speak to me and instead had a parts employee, Derek, handle all my paperwork/questions."
• "Parts department was rude on the phone and has consistently sent me the wrong part."
• "Worst costumer service ever! Waited around for them to finish a sales meeting that should have been done before opening!"
• "Voiced our dissatisfaction with waiting a half hour for assistance and he responded with, 'That's a lie, it's been about 15 minutes.'"
• "Ron did not answer the text message I sent earlier in the day to inquire about the eta."
• "The service department also quoted $2500+ for oil cleaning. Will never go back."

Sales Experience

Pros:

• "This was the finest and most enjoyable experience I have ever had at a dealership."
• "The best buying experience I have ever had buying a vehicle."
• "I've purchased multiple VWs from Shrewsbury VW, specifically from the Colella brothers (Mike and Dom) and hands down its a terrific experience from start to finish."
• "The entire process was smooth and easy and I left with a new car in under an hour."
• "The easiest car buying experience I ever had."
• "All around the BEST car buying experience I've ever had."
• "It was literally fun buying this car!"

Cons:

• "We've been had! I'm contacting the Better Business Bureau!"
• "Had a very bad experience of the service on routine maintenance and arm bushing replacement."
• "Forget this place!"
• "I reached out to Michael Colella with very personal circumstances that needed to be addressed... He promised to take care of everything and get back to me. That was a month ago."
• "I was not pleased with the service this time around."
• "Very disappointing... Very unprofessional and disappointing showing at Shrewsbury."
• "Terrible customer service."

Dealership Atmosphere

Pros:

• "Shrewsbury Volkswagen as a whole was a very friendly and family like environment."
• "Wonderful, laid back, no pressure experience at Shrewsbury VW."
• "This is a smaller dealership with extraordinary people, a pleasant showroom, and a comfortable atmosphere."
• "This dealership was a pleasant change from the typical huge dealerships that are around now."
• "Real laid back atmosphere and honest people."
• "The whole dealership is super friendly, you don't feel pressure and you feel like they really do care about your wants and needs."
• "These guys make what could be a long, boring and tiring process an actual joy."

Cons:

• "The place looks quite under cared in comparison to other dealers."
• "If this is the dealer’s standard it is absolutely unacceptable."
• "Clearly you can see where their priorities lie."
• "Will never go back."