"Everyone at this location is very friendly helpful and caring of your needs before and after sale and or service of your vehicle."
"Tara, Derek, Joe and the team at VW of Salem county were exceptional!"
"These people are just kind and want their customers to leave happy, not just line their pockets."
"The customer service provided by Tara was by far the best."
"The staff were very friendly and extremely responsive to my many questions."
"Everyone that worked there smiled and greeted us which was great hospitality."
"The staff as a whole were really great with getting all the paper work together and helping me figure out how I was going to finance the car!"
Cons:
"When walking into an establishment, everyone picks their head up but no one bothers to speak or acknowledge potential customer."
"I will no longer be taking my vehicles to this service department and will not be buying another vehicle from this business due to the shady antics they tried pulling on me."
"They are very stern and hard-headed, and totally willing to lose you as a customer."
"Service area was contacted via phone and left message. No phone call returned back."
"The head manager was very ignorant and spoke super rudely to my wife and I."
"Staff was pleasant until I brought up the charges and had questions about my bill."
"I have been to this service department 3 times in the last 2 weeks. Each time I have been there, there has been zero expectation set for approximate wait times."
Car Buying Experience
Pros:
"If you want a stress free car buying experience this is the place to go!!"
"I would HIGHLY recommend to anyone that I know and care about, that is shopping for a Volkswagen, to give their first attention to Salem County Volkswagen!"
"I highly recommend Tara and the team at VW of Salem County."
"Quick responses, willing to work with you, no haggling, no gimmicks."
"Very informative salesman and no pressure at all."
"They were very fair in negotiation of the sales price and my trade-in value, and they were very accommodating in accepting my payment methods."
"I cannot recommend VW of Salem County enough! Car buying experiences can often be stressful, but the entire staff here made it extremely seamless from when I started the process, down until I drove off of the lot."
Cons:
"I bought a car from here that has aftermarket modifications that were not disclosed to me and it is going to cost me over a thousand dollars to repair and they refuse to help in any way."
"They sold me a defective brand new vehicle that has been leaking water in the roof."
"I HIGHLY DO NOT RECOMMEND."
"Will go out of their way to make your bad days even worse."
"If you are looking for a dealership who is unwilling to work with its customers then you must give this dealership a try!"
"Beware of this place if you are looking for a dealership that is willing to help its customers."
"I would not entertain purchasing from VW of Salem again and I'd advise anyone reading this to look elsewhere for a vehicle."
Vehicle Quality
Pros:
"Great experience, great deal on my used 06 passat."
"Very happy with my newest VW."
"The car hasn't had any problems and I love driving it."
"The truck was exactly as described on their website, clean, and serviced."
"Adults can very comfortably sit in any of the 3 rows of this vehicle."
"my RL 2020 is very good on gas rides very smooth and gives me and the people in my car plenty of space and comfort."