"I’m very happy for their good reception in entrance room & especially from the manager of service department Brian."
"Dan went out of his way to give me all the relevant information up front."
"The technician that took the time to properly diagnose my issue... actually seems to care about solving problems."
"Scott in VW service was attentive and on the ball."
"The staff was exceptionally pleasant and took their time explaining the details of the job at hand."
"The man who dealt with my car at the service desk was very engaged and listened to me explain the issues I was having with my car."
"Courteous, professional, and knowledgeable staff walk you through the process with details & ease."
Cons:
"Funny experience, the guy must have thought I was only looking or something and also was having a bad Monday."
"He did not even try to negotiate a deal and became very rude and unprofessional."
"Just pure disregard and rudeness."
"Horrible customer service."
"Incredibly disappointed in the customer service demonstrated today."
"The lady I spoke to... comes back a while later to tell me 'Oh yeah we can work on it but I cant get you in for two weeks. It not that we cant work on it...it's just no one wants to be bothered....'"
"Truckers, beware!! These people are liars!!!"
Sales Experience
Pros:
"Shopping for a car was not an easy process until I went to this dealership."
"I would highly recommend this dealership and will most definitely be returning there in the future for any issues I may encounter with my vehicle."
"This was the 4th car that I bought at Crestmont VW. John F. worked hard to find the exact car that we wanted and gave us a great deal, again!"
"They helped me with all the out of state information and I was very happy with the level of service, care and time they took to help me."
"Thank you for this wonderful experience."
"Today I bought my first ever Volkswagen, and I need to compliment this dealership."
"It was great working with Oscar. He was genuine, efficient, and kind throughout the entire process from when we stepped in to the dealership until we drove off the lot with our new car; same day."
Cons:
"The most terrible experience I ever had visiting a dealership."
"I have never been treated with such disdain as a potential (repeat!) customer."
"Worst place to buy a car don’t ever go here sales man was the worst guy in the world I would never step foot into that dealership don’t go worst service in the world the sales man is the world very racist and nasty."
"On October 5th my family and I visited this dealer and let me just say it was one of the worst and disrespectful experiences of my life."
"Once it got to the point of discussing the payment, he gave us a very high monthly payment amount."
"I am writing this review firstly because I’m livid about the way I was treated."
"I had a horrible experience this past weekend with the sales rep Dan."
Vehicle Service and Maintenance
Pros:
"Dave did a great job coordinating my service. Dave also spend some time helping me understand some of the functions of my car."
"Total work done in less than half of day, and a second follow call to insure everything was OK or I have any questions an concern."
"I recently had my VW Atlas repaired at Crestmont VW and was pleasantly surprised by how quickly they were able to complete the repairs."
"Had a fantastic experience purchasing my new Tiguan through this dealership."
"Quite pleased with the fast service, attention to detail, and patience shown by Robert."
"They called me back in a few hours & when I arrived they took the car immediately & installed the new tire."
"Easy to set appointments, follow up call to inform details on the car maintenance."
Cons:
"I took my vw turbo diesel to this dealer based on Google online reviews. What a mistake! Never again!!!!!"
"Because I was not given enough information in the use of the computer aspect of my car."
"Unfortunately Volkswagen has gone downhill. Not like the old days where you got a great car at a fair price."
"Asked them to diagnose a brake issue on a Volkswagen beetle. They did not diagnose anything."
"Only downside is that I had to leave my car unused for 2 weeks, since something was leaking, while I awaited an appointment."
"The only reason I didn't give them a 5 star was because I think their prices are a little high."
"after vehicle being at the dealer for over 50 days it is still not repaired correctly."