The Home Depot Reviews Summary

Customer Service

Pros:

• "Staff was very helpful."
• "The delivery guys were top-notch professionals and even explained to me why my last fridge didn't work when I bought it."
• "The folks working here are well versed in the products sold, are quick to help find a requested item, and have been knowledgeable enough to prevent me from making some amateur mistakes."
• "The young cashier who took care of me was so friendly and cheerful, she made me feel like I wanted to hangout with her, we both had a good laugh and she said I cheered her up cause she was under stress, made me even feel better."
• "Special thanks go to the stately gentleman of the staff who helped me to choose just right amount of packaging materials."
• "Someone walked me right to the item that I couldn't find and then another person smiled and wished me a good day when I checked out!"
• "Very helpful staff, they go out of their way to make sure you have what you need, and they won't rest until you are completely satisfied."

Cons:

• "This is the worst Home Depot I have ever been to."
• "I tried to call to talk to the manager on the phone after this experience, of course, no one's answering the phone, either."
• "Very disappointed with customer service, put big order in for delivery for today Thursday 04/01, they delivered my half of it, came to the store to asked what happened with rest of them, it took 2 hours to answer me."
• "Every time I come here I have the worst customer service!! I came here about 12 times and the people who work here are horrible especially the ones at the return area! I will never come here again me nor my family. You guys just lost a customer!!!"
• "I waited for five minutes watching the cashiers in return center playing on the iPhones."
• "Most of them will just page someone else for you, walk away and then that person who was paged never shows up."
• "This has been the worst customer service experience in my life."

Store Organization and Cleanliness

Pros:

• "Walked in, people were wearing masks and respecting covid boundaries."
• "The store is clean."
• "This location is much cleaner than it used to be. The help is much friendlier and helpful now."

Cons:

• "This Home Depot store, and Home Depot in general are total unorganized messes."
• "The shelves were badly in need of straightening out and being restocked from the higher up shelves that you cannot reach."
• "The shelves are always messy and disorganized."
• "Inventory on the shelf is a total mess."
• "Shelves not restocked."
• "Entire sections of the store look they were just raided by pillaging barbarians."
• "The parking lot is dirty."

Product Availability and Pricing

Pros:

• "This store stocks ample selections of lumber, hardware, tools and other items that aren't found at smaller home depots."
• "Most of the time whatever we need is in stock which is great for those emergency projects."
• "They have a great selection of almost any items a very good quality and friendly, helpful staff, with fair prices."

Cons:

• "The app is almost entirely unreliable in this particular store... the product will rarely be in the isle and row it says."
• "They tried to charge me $98 instead of $7.98 for two pieces of wood."
• "Very unprepared staff... you could never find anything you have to order it."
• "There is items in the system but not in the store."
• "Stopped in for a couple of items at Norwalk store. Somebody broke into my van and stole close to $2000.00 worth of tools."
• "Staff is very helpful but the home Depot but they have a serious problem of running out of stock."
• "I loved it but lately they run out of stock so often and no one is paying attention specially roofing and trim material."