Jet Medix Reviews Summary

Customer Service

Pros:

• "Jet Medix UNDERPROMISED and OVERDELIVERED."
• "Joe was a phenomenal help. We were away on vacation with three machines and he was able to diagnose them all over the phone and get us through the week."
• "Great customer service and I would absolutely recommend Joe and Jet Medix to anybody who needs a jet ski repair."
• "Joe provides a comprehensive examination of the ski and makes straightforward recommendations of what service should be performed and offers fair pricing for all work."
• "Joe and his team did an amazing job!"
• "Joe deals with customers with honesty and integrity."
• "Joe is the man! He and his team treat your ski like its their own and always deliver."

Cons:

• "Rude and arrogant! After 30 seconds on the phone I know he was too much of a jerk to do business with."
• "They don’t answer calls and when they do they just give you a run around."
• "Good luck if you decide to go to him."
• "I still have no solution decides to him telling me to bring it to a dealer."
• "I just left there with my ski still not running feeling like I got taken advantage of."
• "Would not recommend very rude."
• "Can not tell you what the service is like because they said they would come 4 different days, NO SHOW on all 4 days no call backs to apologize or reschedule."

Integrity and Passion

Pros:

• "Joe is honest, reliable and very reasonable."
• "Nice to see a person so passionate about their business."
• "Professional, engaging and most important, HONEST!"
• "Joe is a man of integrity."
• "Joe is a genuine guy and I can tell he's in the business just because he loves it."
• "Their team's professionalism paired with genuine friendliness was notable."
• "Joe has done excellent work at a great price!"

Cons:

• "They lied about the hours previously put on the ski, lied about cleaning the carbs, did not honor their 90-day warrantee."
• "After issues were discovered, shop gave 1 weak email response and stopped responding after further questions."

Convenience and Responsiveness

Pros:

• "So convenient to have the waverunner serviced right at our house without having to coordinate taking it somewhere off premises."
• "They came to my home to install 2 jet ski floating docks."
• "I got a call 6 pm that night that ski was ready for pickup!!!"
• "They have been responsive, professional and clearly skilled in their craft."
• "I got a call back in less than a week to schedule drop off, they were about 15 miles from my home."
• "The SAME DAY I dropped the ski off, I got a call from Joe, telling me he has it up and running!"
• "I just appreciated how easy and convenient it is to call and get the ski winterized without having to be there."

Cons:

• "I contacted company via web and phone message... Several weeks later no response... AVOID THEM!!!"
• "I can tell you that if you were as quick as responding to inquires about winterization as you are about reviews I would of given you more stars but as of now I still have not been responded to about our jet ski winterization and it's been over a week."

Quality and Pricing

Pros:

• "Playing on the water can be costly but you don't mind paying a fair price for honest quality service."
• "Pricing is phenomenal compared to other marinas/dealers or service centers."
• "These guys gave me an estimate of $1200 -$1300 to fix and replace parts... the actual cost would be about $600, 1/2 the original estimate."
• "He actually takes pride in bringing in a job for less than the estimate!"
• "They do great work at a fair price."
• "Fast service, reliable tune-up, great service and reasonable price."
• "Expecting to spend hundreds- or into thousands to get the ski back in perfect condition, it was a complete surprise to hear the bill was only a fraction of what I anticipated."

Cons:

• "Totaling over $2600, all of the repairs I had to do to my waverunner that Jet Medix sold me that ran for a total of 2 hours before breaking down on me 4 different times."
• "I got an oil flush and a new 250 easy fix part for 607 bucks…"