"This Home Depot always has the items I need in stock. Staff are more than helpful."
"Overall a very well managed store! Every employee in every department is very knowledgeable in their field like Wilson from the renting department who helped me tremendously! I recommend this Home Depot!"
"Yesterday I went to home depot in linden and I was having problems finding what I needed, then I asked this associate named Kayliee if she could assist me, and she was really helpful and very informative, also professional."
"Very helpful staff, especially the electric department. Andy was very patient and knowledgeable in his department. This rating is only due to his professionalism, exceptional customer service, and eagerness to help."
"The night staff is super 👌 They helped me to find what I was looking."
"The 2 cutters (Pearce and I forgot the other guys name) in the lumber section were amazing even though I had a very large order with a whole bunch of different cuts."
"I had great customer service at the linden, NJ store."
Cons:
"The customer service here is horrible."
"Been coming here for years. It's only gotten worst none of the workers seem to know what the products are to help a customer out."
"Staff is not knowledgeable of items in stock or location, super lazy helping customers."
"I would give them zero starts if I could. I have given them chance after chance, yet they prove to be as incompetent as one can imagine for mindless self entitled employees."
"Why is it that this Home Depot is always a mess? Customer service is horrible."
"Don't ever ask the staff to help you. Either they don't know the stock or they just don't want to work."
"It feels like the employees there are miserable when approached by customers."
Product Availability and Quality
Pros:
"You can get your favorite Flooring For Every Room And Need In A Variety Of Colors, Patterns, And Textures."
"The Linden Home Depot has all home improvement needs and plenty of stock."
"All items are very well organized."
"Located in the Linden Aviation Plaza on 1&9 in Linden, NJ, this busy store has everything you need for your household projects."
"Picking up orders is very simple as is returning any items."
"Home Depot is in keeping up with their stock especially in plumbing."
"This Home Depot is a pro and is all set for everything in Home Maintenance interior and exterior and has everything you look for."
Cons:
"Order patio furniture online, and paid using credit card. They canceled order since product was not a available."
"Do not Buy the Chloride Salt. It's old and the bag has hard spots."
"these guys are thieves they gave me a code and when I used it they canceled half of my order."
"Do not shop for heavy appliances at this location."
"A staff member helped me look for item in store and inventory, turns out they no longer carry item."
"No one knows anything. All the 'specialist' in the world. No one can help me find a sink replacement."
"This store never has what you need."
Store Management and Organization
Pros:
"Overall the store was clean and organized."
"The store is kept impeccably clean and that includes the bathrooms which are modern and comfortable to be in for a hardware store."
"This store is definitely better organized than the Woodbridge store, and cleaner."
"I just loved how the store is extremely well managed and the cooperation of all employees here are awesome."
"This is the only Home Depot where I get helped from every time I go there."
"Seems a bit bigger too."
"Good store always has people who can help the customer find what they're looking for and how to use it."
Cons:
"The biggest corporate giant after making COVID money simply changed their policy of taking no returns without a recipe."
"I'm not happy how home depot works with special orders."
"They could have kept my business if I got a straight answer and a call back when they said they would (3 times)."
"Always looks like a storm just came through, quite the messy HD for years, items are missing opened, or destroyed."
"The store however is cluttered with rails and tools and ladders kept everywhere providing narrow passage at the back of the aisle."
"This is the sloppiest Home Depot I've ever seen."
"Don’t place an order for pick up... you think this would be a fast process but instead you could have walked around the entire store, done some casual shopping and checked out before you can pick up your order."
Employee Attitude and Professionalism
Pros:
"Helen was extremely helpful and a pleasure to talk to when making the return."
"The service provided by Sophia, Will, and either Dan or Tom was truly exceptional."
"This particular nice man named Chris, went above and beyond to help me out with everything I needed."
"Reid the door/window specialist was very professional, knowledgeable and helpful."
"Outstanding service provided by Andy in the Electrical section."
"The most helpful people where the ones working in returns at the time."
"Very polite and friendly."
Cons:
"Customer Service is the worst they just talk all day about their lives."
"Customer service is extremely poor at this store."
"Not welcome for truckers."
"It feels like the employees there are miserable when approached by customers."
"Employees stand around in groups having conversations and don't acknowledge customers."
"Appliance delivery complete garbage service!"
"Nobody knows where anything is. Or they say 'it's not My department.'"
Online and Special Order Services
Pros:
"With their 18-month extended Finance plan where you don't have to pay anything for the first 18 months how can you go wrong?"
"I just had an awesome experience at the homedepot in Linden on black Friday."
"I want to give a special thanks to Kiara and Doug. They both went above and beyond in correcting an issue with a sold out 'special buy' tool kit."
"Joe the manager was helpful, courteous, understanding, and knowledgeable."
"District manager Paul G was incredibly helpful when a price was mislabeled on an item."
"I recently went to Home Depot in Linden for blinds and a very knowledgeable staff employee named Maria helped me."
"My mother and I were looking for products to clean her backyard and got great customer service from Francis."